Zodiac Hydroxinator iQ Series

Questions and Answers

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Marie JonesAug 18, 2025
What to do if Zodiac Lighting Equipment shows 'NO FLOW CHECK PUMP'?
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  Thomas GonzalezAug 18, 2025
  If your Zodiac Lighting Equipment displays a 'NO FLOW CHECK PUMP' error, it could be due to several reasons. First, the filter pump might have failed. Second, the filter or skimmer(s) may be dirty. Third, the by-pass valve(s) might be closed. Fourth, there could be a disconnection or failure of the flow switch. To resolve this, check the pump, filter, skimmer(s), and by-pass valve(s), cleaning them if necessary. Also, inspect the wire connections of the flow switch and ensure the flow switch is working correctly; replace it if needed.
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William ReyesAug 20, 2025
What to do if Zodiac Hydroxinator iQ Lighting Equipment displays 'PROD. ERROR'?
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  Amy PetersonAug 20, 2025
  If your Zodiac Lighting Equipment shows a 'PROD. ERROR', it could be due to a poor connection of the power supply cord from the cell or inside the appliance, worn, scaled up, or broken cell plates, or an internal electronic problem in the control box. First, switch off the appliance and the power supply, then check all cable connections (mains power supply, cell, etc.). Second, consider replacing the cell. Third, check the power supply board by contacting your retailer.
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Vanessa RoseAug 23, 2025
What should I do if my Zodiac Lighting Equipment displays 'CONDUCTIVITY' error?
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  hickmandeniseAug 23, 2025
  If your Zodiac Lighting Equipment displays a 'CONDUCTIVITY' error, it may be due to low water conductivity (low minerals), especially in models with a temperature sensor. This can also be caused by low water temperature or low mineral levels due to water loss or dilution. The cell could also be worn, scaled up, or broken. Check the water temperature and the condition of the cell plates. Measure the mineral concentration in the pool water using a salinity tester or test strip, and add minerals to maintain a level of 4 g/L. If unsure, contact your retailer.
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Nicholas DavenportAug 26, 2025
What to do if Zodiac Hydroxinator iQ Lighting Equipment is 'OVERHEATING'?
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  Stephanie LeeAug 26, 2025
  If your Zodiac Lighting Equipment is overheating, it means the temperature inside the control box is too high. Chlorination will slow down above 85°C and stop above 90°C. If the box is installed outdoors, protect it from direct sunlight. Chlorination will resume automatically once the temperature falls. If the problem persists, there may be an issue with the appliance.
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Robin YoungAug 28, 2025
What to do if Zodiac Hydroxinator iQ Lighting Equipment displays 'pH REGUL. STOP'?
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  Sheena HuntAug 28, 2025
  If the Zodiac Lighting Equipment shows 'pH REGUL. STOP', the pH setpoint hasn't been reached after 5 hours of injection. This could be due to a faulty connection, calibration error, a failure or dirty pH sensor, an empty pH minus container, a pump that isn't primed, or high alkalinity. Check the pool's pH using a photometer or test strip. Inspect the pH sensor wiring, clean and calibrate the sensor, and replace the pH container if empty. Test the peristaltic pump, reduce the alkalinity level, and consider replacing the pH sensor.
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Christina HillAug 30, 2025
What to do if Zodiac Lighting Equipment displays 'ORP PROD. STOP'?
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  Anthony JacksonAug 30, 2025
  If your Zodiac Lighting Equipment displays 'ORP PROD. STOP', the ORP setpoint hasn't been reached after 36 hours of chlorination. This can be due to a faulty connection, calibration error, a failure or dirty ORP sensor, high cyanuric acid, high pH, high chlorine, an inappropriate appliance size, or a worn cell. Check the pool's chlorine level. Inspect the ORP sensor wiring, clean and calibrate the sensor. Reduce cyanuric acid by emptying the pool, perform shock chlorination to reduce chloramines, check the cells, and replace the ORP sensor if needed.
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Joseph McmahonSep 2, 2025
What does it mean if my Zodiac Hydroxinator iQ Lighting Equipment displays 'LOW WATER TEMP.'?
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  Michael ConleySep 2, 2025
  If your Zodiac Lighting Equipment displays 'LOW WATER TEMP.', the water temperature is 10°C or less. Chlorination stops to protect the cell. Chlorination will automatically resume at a low rate between 10 and 15°C and at the normal rate above 15°C.
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Connor WhiteSep 4, 2025
Why is there no visible chlorine production on my Zodiac Hydroxinator iQ Lighting Equipment cell plates?
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  vazquezallisonSep 4, 2025
  If there's no visible chlorine production on your Zodiac Lighting Equipment's cell plates, it could be in the reversal period, or chlorination is set below 100% and has stopped. Wait and see if chlorination resumes within 10 minutes.
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Andrea LopezSep 6, 2025
Why does my Zodiac Hydroxinator iQ display '---' where the ORP value should be?
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  Michael MeyerSep 6, 2025
  If your Zodiac Lighting Equipment displays '---' where the ORP value should be, it may be because the pH value measured is greater than 12, or the sensor has been automatically blocked by the pH overdose safeguard. Check the connection between the sensor and the control box, and reconnect if necessary. Deactivate the ORP function in the service menu to switch to manual mode while waiting for a replacement sensor.
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Christopher DavisSep 9, 2025
What to do if Zodiac Lighting Equipment loses data (time, etc.)?
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  Dustin VargasSep 9, 2025
  If your Zodiac Lighting Equipment loses data like time, it could be due to a dead battery or a power cut. Do not reprogram time, language, or appliance type. Contact your retailer to replace the 3V CR1220 battery. If it was due to a power cut, wait for the power to be restored, and the appliance should recover the saved information automatically.