zortrax M Series User Manual

©2018, Zortrax S.A. All rights reserved. All trade names, logos and trademarks mentioned in the following document are registered
trademarks of Zortrax and are subject to legal protection.
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Error Message Potential Cause Suggested Solution
Error #002 SD card reading error The SD card is unreadable or da-
maged
-Save the le again on the SD card
-Safely remove the card and use
another one
Error #003 File error. Please prepa-
re your model again
The le cannot be read or the SD
card is damaged
-Save the le again on the SD card
-Safely remove the card and use
another one
Error #004 Print stopped due to SD
card timeout. Check SD card con-
tacts or format/replace your card
The SD card is unreadable or da-
maged
-Save the le again on the SD card
-Safely remove the card and use
another one
Error #101 No models on SD card The SD card is unreadable or da-
maged; There are no models on
the SD card
-Save the le again on the SD card
-Safely remove the card and use
another one
Error #010 Extruder heating error The thermocouple cannot detect
an increase in temperature
-Heater and thermocouple / extru-
der PCB replacement / extruder ca-
ble
Error #011 Extruder temperature
is too high
The thermocouple has detected
too high extruder temperature
-Heater and thermocouple / extru-
der PCB replacement / extruder ca-
ble
Error #012 Heatbed temperature
is too high
The heatbed thermistor has detec-
ted too high heatbed temperature
-Heatbed / heatbed cable replace-
ment
Error #013 Unexpected extruder
temperature drop
The thermocouple has detected
a decrease in temperature during
the printing process
-Make sure that the heater and
thermocouple haven’t been di-
sconnected from the hotend
-Extruder cable / heater and ther-
mocouple / extruder PCB replace-
ment
Error #014 Heatbed thermistor er-
ror
No signal coming from the heat-
bed thermistor
-Heatbed / heatbed cable replace-
ment
Error #030 Check build platform
small connector and restart the
printer
No connection / short circuit be-
tween the perforated plate and the
heatbed
-Check the connection between
the perforated plate and the heat-
bed cable
-Perforated plate / heatbed cable
replacement
c. try adjusting the print settings dierently by changing the level of inll and the model’s arrange-
ment in the workspace,
d. provide proper temperature in the printing room.
3. For further help, visit our Support Center at: http://support.zortrax.com/.
Whenever there is a technical issue caused by a hardware failure, negligence or inappropriate use of
Zortrax printers, the rmware immediately displays an error message on the screen. The following list
explains all error messages and provides potential causes and suggested solutions.

zortrax M Series Specifications

General

Brand	zortrax
Model	M Series
Category	3D Printers
Language	English