TROUBLESHOOTING
37
PROBLEM SOLUTION
No power
Check if power cord is connected rmly
Hotend is not heating up
Check if wide strip connector is plugged rmly – if hotend is not heating up, please
contact our Support Center
Platform is not heating up
Check if 2 platform connectors are plugged rmly – if they are but platform is still not
heating up, please contact our Support Center
Printer stops working during printing process
Check:
• if printer is connected to the power supply;
• if there wasn’t any power outage;
• if the lament spool rotate freely;
• if the lament is not nished;
• if the nozzle is not blocked
Nozzle does not provide lament or provides it discontinuously
Please go to support.zortrax.com
Printed models are deformed
Please go to support.zortrax.com
Printer has troubles printing small models
Increase speed fan. If that won’t help,
please go to support.zortrax.com
Nozzle hits model when printing / black spots on a model
Please go to support.zortrax.com
Model lifts on platform during printing process
Please go to support.zortrax.com
Fan stopped working
Please go to support.zortrax.com
The printer is making strange noises while printing (clicking)
Please go to support.zortrax.com
The LCD display is not working correctly
Please go to support.zortrax.com
Other
Please go to support.zortrax.com