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Problem Description Possible Causes Problem Solving
Connected to the internet, but
it cannot open any website
page.
1. After connection, you are
unable to open web pages.
1. Check that the APN in the
confi guration fi les is correct.
2. IE browser is causing
problems.
2. Upgrade to the new version
or reinstall the IE browser.
3. Your operating system
maybe infected by a virus.
Worm blaster for example
can affect upload and
downloaded data fl ow,
resulting in an inability to
access a website.
3. Use a professional anti-
virus software to check and
remove the virus.
4. You have connected
to an APN which cannot
connect to the Internet.
4. This happens when you are
changing any preset operator
value in the setting section.
Check the entry and enter
the correct APN from your
operator.
The modem cannot connect
to the Internet while you are
travelling.
You USB modem is not
permitted to roam between
provinces.
Contact with the network
supply provider.
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