10
Troubleshooting
Problem Recommended Action
The connection 
between your 
device and a PC 
through a micro-
USB cable cannot 
be established 
automatically.
 
y
Install the software manually. 
Please run the installation program 
in the virtual CD-ROM. 
 
y
If the driver of your device is 
abnormal, reinstall the software. 
You need to uninstall the software 
first.
The connection 
between your 
device and a 
client through 
Wi-Fi cannot be 
established.
 
y
Ensure that the Wi-Fi function is 
enabled.
 
y
Refresh the network list and select 
the correct SSID.
 
y
Check the IP address, and ensure 
that your client can automatically 
obtain an IP address.
 
y
Enter the correct network key (Wi-
Fi password) when you connect the 
client to your device.