Zte ZXV10 B866V2K - Chapter 6 Troubleshooting

9
Chapter 6 Troubleshooting
Problem
Possible Cause
Solution
The indicator is
not lit after
switching on the
STB.
The power adapter has
not been connected.
Connect the power
adapter.
The power adapter is
damaged.
Consult the service
provider and replace
power adapter with a
new one.
The power outlet has
no power.
Check and ensure the
power outlet has power.
No image on
the TV screen.
The STB is in standby.
Turn on STB by pressing
the key on the
remote control.
The video cable has
not been connected
properly.
Reconnect video cable.
The video input source
of the TV has been set
incorrectly.
Switch the system mode
of the TV until the EPG
page is shown on the TV.
No sound from
the speaker.
The STB is in standby.
Turn on STB by pressing
key on the remote
control.
The audio cable has
not been connected
properly.
Reconnect audio cable.
STB or TV is muted, or
the volume has been
turned all the way
down.
Press key on the
remote control, or
increase the volume of