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① Check whether the device is in sufficient state, and observe
whether the camera status indicator lights up normally.
② Check whether the WiFi network is good, restart the router.
③ If the camera is installed far away from the router and
cannot obtain a good WiFi signal, it is recommended to move
the router to a closer place or install a WiFi signal extender to
increase the WiFi strength.
④ Delete the camera from the ZUMIMALL account, reset the
device and add it again.
⑤ Check if the device version and ZUMIMALL APP are the latest
version.
① Reduce the sensitivity of camera motion detection and
reduce the number of camera triggers.
② Reduce the number of two-way intercoms and watch the
live broadcast.
③ Set the alarm interval and alarm time plan.
④ Check whether there are objects that interfere and trigger
the PIR sensor within the field of view of the device.
⑤ In cold weather, the battery capacity will be reduced, which
will affect the battery life of the device.
① Make sure the cloud service function is enabled.
② Open cloud storage button in cloud service interface.
10. Unable to play cloud playback
① Re-download the latest version of ZUMIMALL APP.
② The version of the mobile phone system is too low or too high.
③ Clear the phone cache.
13. ZUMIMALL APP crashes
11. Device offline
12. Short battery life
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