If the device with issue is using an invalid MAC address, issue is not caused by
the ZXEL switch.
3. Does traffic between device with issue and destination hit any Policy Rule
classifiers?
If a policy applies to this traffic, move to Policy Rule Troubleshooting.
4. Does traffic between device with issue and destination hit any special VLAN
criteria?
If traffic should hit MAC Based VLAN criteria,
l Verify device with issue’s MAC address matches the MAC address field.
l Verify MAC Based VLAN sends traffic to the destination’s VLAN.
Using Web GUI:
Figure 16 Advance Application > VLAN > VLAN Configuration > MAC Based
VLAN Setup
Using CLI:
Figure 17 Enter CLI command “show mac-based-vlan”
If traffic should hit Subnet Based VLAN criteria,
l Verify that device with issue’s IP address hits the IP address range.
l Verify that IP address range is sent to the destination’s VLAN.
Using Web GUI:
Figure 18 Advance% Application% >% VLAN% >% VLAN% Configuration% >% Subnet% Based% VLAN%
Setup%
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