Chapter 15 Troubleshooting
XGS1210-12 / XGS1250-12 User’s Guide
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1 To restore a port in a loop state, disconnect it, check the network connections, and reconnect it.
2 You can log into the Web Configurator. Go to System in the Web Configurator to check your port status.
Note that you can do this when you enable Loop Prevention (default) in the Port screen. If Loop
Detection is enabled, you cannot log into the Switch.
15.2 Switch Access and Login
I forgot the IP address for the Switch.
1 The default IP address is 192.168.1.3.
2 If this does not work, you have to reset the device to its factory defaults. See Section 4.5 on page 29.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 4.5 on page 29.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.3.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Switch.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 3.4
on page 19.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Make sure your computer is in the same subnet as the Switch. (If you know that there are routers
between your computer and the Switch, skip this step.)
5 Reset the device to its factory defaults, and try to access the Switch with the default IP address. See
Section 4.5 on page 29.
6 If the problem continues, contact the vendor.
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