Article 4: Exclusions
The warranty set out in Articles 1 and 2 will not apply in the event of:
damage to the water heater caused by an external factor;
misuse, neglect (including frost damage), modification, incorrect and/or unauthorised
use of the water heater and any attempt to repair leaks;
contaminants or other substances having been allowed to enter the tank;
the conductivity of the water being less than 125 μS/cm and/or the hardness
(alkaline earth ions) of the water being less than 1.00 mmol/litre;
unfiltered, recirculated water flowing through or being stored in the water heater;
any attempts at repair to a defective water heater other than by an approved service
engineer.
Article 5: Scope of the warranty
The obligations of A.O. Smith by virtue of the warranty provided do not extend beyond
delivery free of charge from the warehouse of the parts or components or water heater to
be replaced; transport, labour, installation and other costs associated with the
replacement shall not be borne by A.O. Smith.
Article 6: Claims
A claim on grounds of the specified warranty must be submitted to the dealer from whom
the water heater was purchased, or to another authorised dealer for A.O. Smith Water
Products Company products. Inspection of the water heater as referred to in Articles 1 and
2 shall take place in one of the laboratories of A.O. Smith Water Products Company.
Article 7: Obligations of A.O. Smith
A.O. Smith grants no other warranty or guarantee over its water heaters nor the
(assemblies or parts of) water heaters supplied for replacement, other than the warranty
expressly set out in these Articles.
Under the terms of the supplied warranty, A.O. Smith is not liable for damage to persons
or property caused by (assemblies or parts, or the glass-lined steel tank of) a
(replacement) water heater that it has supplied.
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114 Installation, Maintenance and Service part
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