VETSCAN SA USER’S MANUAL v 1.1 SOFTWARE |
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Appendix H: Troubleshooting
Three troubleshooting techniques can be completed either to remedy a reagent error or as
directed by an Abaxis representative:
1. Prime: Used to remedy errors occurring with Rinse A or Rinse B, such as bubble in the line,
or loose tubing connections, or as directed by Abaxis representative. Click the Reagents
button on the Tools Menu and then select the Rinse desired to Prime. This reagent priming
of both Rinse A and Rinse B occurs automatically when changing to a new Reagent Kit.
2. Flush: If debris and/or bubbles are observed in the images over repeated measurements,
run a Flush to clear the measurement chamber or as directed by Abaxis representative.
Click the Flush button in the Tools Menu.
3. Drain: used in preparation for shipping or moving a VETSCAN SA.
The VETSCAN SA analyzer hardware is not intended to be serviced by operators. Contact
Abaxis an Abaxis authorized representative if you suspect a problem inside the analyzer.
Familiar problems and corrective actions are listed below.
Error/Failure Potential Causes Possible Solutions
SA analyzer power
and Green Light on
SA Power Switch is
OFF
1-SA analyzer not powered on.
2-SA analyzer not plugged in.
3-No power from power outlet.
4-SA plug or cord damaged.
1-Turn on SA power switch.
2-Check SA analyzer power
cord is firmly connected to
back panel of SA and ensure
SA analyzer is connected
into appropriately grounded
power outlet.
3-Confirm power outlet by
plugging in another device.
Try another power outlet.
4-Try another SA power cord.
SA analyzer power
and Green Light on
SA Power Switch is
ON
1-SA software not running.
2-Power Supply failure.
1-Check if fan of SA analyzer
is running on right side
panel vent. If fan is off, the
SA software was shut down
but the power switch was
not turned off. Power the SA
analyzer off for 30 seconds
and then switch back on.
2-Contact Abaxis
representative.
No Display and
Display LED light is
OFF
1-Display not powered on.
2-Display not plugged in.
3-No power from power outlet.
4-Display plug damaged.
1-Turn on Display power
button.
2-Check Display power cord
is firmly connected to Display
plug-in and ensure Display is
connected into appropriately
grounded power outlet. Try
another power outlet.
3-Confirm power outlet by
plugging in another device.
Try another power outlet.
4-Try another Display power
cord.
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