26 - Troubleshooting
My Leap device won't light up
Try putting the Leap device into the charging cradle and plugging it in
to charge. It should light up after a few minutes of charging.
If this doesn't help, press the cradle reset button with a paperclip while
the Leap device is plugged into a power source.
You can also try a different micro USB cable. If this doesn’t help,
please contact an authorized Acer service center.
My Leap device won't pair
Please make sure your smartphone's Bluetooth is enabled from your
smartphone's Bluetooth settings. If you have just enabled Bluetooth,
remove Acer Leap Manager from recent apps and launch it again.
If Acer Leap Manager says it cannot find your Leap device, please go
to your smartphone's Bluetooth settings and look at the connected
devices. You should see a 19-digit device name starting with the letter
H. If it says connected, tap and hold the device name and select
Forget this device. Return to Acer Leap Manager and connect again.
How do I remove the Leap device from my account?
Open Acer Leap Manager, open the menu and tap Device > Info for
Android or Pair Device > Info for iPhone, you will see an Unpair
Device button; tap to unpair your Leap device.
To pair a new device, see Pair your Leap device and phone on
page 9 for Android, Pairing your Leap device and phone on
page 14 for iPhone, or Pair your Leap device and phone on
page 19.
How do I update my Leap device?
From time to time, there may be updates available for your Leap
device. When you pair your Leap device with a phone, it will check for
and apply updates.
After this first time, you will receive an update notification and your
Leap device will automatically update when it syncs with the app.
Ensure your smartphone and Leap device are sufficiently charged.
Don't use a sharp object as it might damage the cradle.
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