Acteon C50 - Maintenance and After-Sales Service

011807-EN--B (2022-12_S617 S717F S900 S950 C50_IFU)
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Carefully close the packaging box.
CAUTION: Do not scrub. Do not rinse. Do not immerse in a disinfecting liquid.
7 MAINTENANCE AND AFTER-SALES SERVICE
7.1 MAINTENANCE
No preventive maintenance for cameras.
The camera must be used as intended by the manufacturer by:
• Checking associated accessories
• Following Cleaning, disinfection, and/or sterilisation procedures described previously.
WARNING: Any incorrect use of the device is not covered by the guarantee.
If a problem persists and the device needs to be returned to the after-sales department, make sure it is sent in its original
packaging. Please return all components of the device (the camera, the power supply cable, and the control unit). Make sure
to include an explanation of the problem you have encountered with your shipping form.
7.2 AFTER-SALES SERVICE
WARRANTIES: SOPRO guarantees its products to be free from material and manufacturing defects for a period of two (2) years
from the date of purchase. This warranty does not apply to misused, modified, untended, or accidentally damaged products
nor to products subject to abnormal use and handling conditions. The distributors, other than ACTEON Group’s subsidiaries,
are not authorized to apply an extended warranty period on behalf of SOPRO.
The entire liability of SOPRO is limited to discretionary replacement or repair of the defective product free of charge, if it has
been sent to SOPRO After-Sales Service. This applies to the warranty period only.
Outside of France, access to the warranty is only possible if the product was bought at a point of sale by an authorized SOPRO
dealer in the country where it will be used.
THIS WARRANTY APPLIES ONLY TO THIS UNIQUE RECOURSE. IT REPLACES ANY OTHER WARRANTY, FOR EXAMPLE, A
WARRANTY OF ADEQUACY TO A PARTICULAR AIM, EXPLICIT OR IMPLICIT. SOPRO SHALL NOT BE LIABLE FOR ANY PARTICULAR
DAMAGE, INDIRECT, ACCIDENTAL OR CONSEQUENTIAL NOR FOR ANY DETERIORATION OR DATA LOSS, ON A CONTRACTUAL,
NONCONTRACTUAL OR OTHER BASIS.
The liability exclusion or limitation for direct or indirect damages does not apply under the regulatory or legal rules in force in
some countries and the present exclusion may not apply to a purchaser in those countries.
WARNING: The equipment must be disinfected prior to return for repairs. When returning the equipment, check its condition
and note down any anomalies on the shipping form as necessary. Confirm those anomalies to the carrier by recorded letter
within 48 hours. If equipment shipped by us suffers damage during transport, the total cost of repairs will be billed to the
carrier if exceptions have been communicated within the deadline, otherwise such charges will be billed to the addressee.
7.3 TROUBLE SHOOTING
Problems
Causes
Solutions
No image displays on
the screen and the
camera LEDs are not
on.
•Defective power supply
•Connection problem
1. Check whether the connecting cable is correctly
connected to the computer and to the connection box.
2. Check whether the connecting cable is correctly
connected to the handpiece and to the connection box.
The camera switches
on but no image
displays on the
screen.
•Configuration
•Driver
•Connection problem
1. Check whether the camera is correctly set up in the
imaging software.
2. Check whether the camera is correctly detected by the
device driver (correct installation of its driver).
3. Check the USB cable coming from the DOCK is correctly
connected to the HUB.
An image displays on
the screen, but the
quality is not
satisfactory.
Camera driver configuration
Check the camera configuration in the imaging software
(brightness, contrast, saturation, etc.).
An image displays,
but it is not really
clear (blurry).
Protective sheath
Check whether the protective sheath is correctly
positioned on the camera head.