ENGLISH
SOPROCARE • User’s manual
31
12.2. IN CASE OF FAILURE
PROBLEMS CAUSES SOLUTIONS
With a video monitor
No image displays on the screen
and SOPROCARE LEDs are not
on.
• Defective power supply.
•connection problem.
1. Check the power supply is correctly connected to
the network and to the connection box.
2. Check the connecting cable is correctly connected to
the handpiece and to the connection box.
The camera switches on but no
image displays on the screen.
• Defective monitor power supply.
• Connection problem.
1. Check the video cable is correctly connected to the
monitor and to the connection box.
2. Check the monitor is switched on.
An image displays on the screen,
but the quality is not satisfac-
tory.
Monitor confi guration. Check the video monitor confi guration is correctly set
up (brightness, contrast, saturation, etc.)
An image displays, but it is not
really clear (blurry)
• Rotating ring.
• Hygienic protector.
1. Check the rotating ring is correctly positioned (Extra
oral, Intra oral, CARE, macro).
2. Check the hygienic protector is correctly positioned
on the camera head.
With a computer
No image displays on the screen
and the SOPROCARE LEDs are
not on.
• Defective power supply.
•connection problem.
1. Check the power supply is correctly connected to the
network and to the connection box.
2. Check the connecting cable is correctly connected to
the handpiece and to the connection box.
The camera switches on but no
image displays on the screen.
•Confi guration
•Driver
• Connection problem.
1. Check the SOPROCARE is correctly set up in Sopro
Imaging (please, refer to Sopro Imaging user’s manual).
2. Check the camera is correctly detected in the device
driver (correct installation of its driver).
3. Check the USB cable coming from the DOCK is
correctly connected to the HUB.
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