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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Gateway, and techniques to solve them. Note that these techniques may not be suc-
cessful in all cases. Also included is a list of frequently asked questions.
Troubleshooting
Cannot Use the Internet
Physical Connections
Ensure the Gateway’s Power light is on, as well as the appropriate lights for any
active connections (Ethernet, USB, Wireless). If the connection is not active,
reconnect the appropriate cable or adapter.
Connection to the Router
Check that the default IP address the computer is receiving is correct by selecting
Start, Run, typing cmd in the “Open” text box, and then typing ipconfig. The
IP address should be 192.168.0.x (with “x” representing a number from 2 through
254), and the Default Gateway address should be 192.168.0.1. If not, restart
the computer to allow the Gateway to assign a IP address. If a static IP address
was previously assigned to the computer, it will need to be removed before the
Gateway can dynamically assign a new IP address. After the computer restarts,
check the IP address of the computer again. If it is still not correct, type ipcon-
fig /? (note the space after ipconfig) to receive an explanation on how to
release and renew the IP address.
Once the IP address has been verified as correct, open a Web browser. In the
“Address” text box, type 192.168.0.1 and click Go. The Gateway’s Web
Configurator Main Menu screen appears, verifying the Gateway’s active connection.
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