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TROUBLESHOOTING
Indicators of Operation:
When the unit is on, the LCD display will show either the fan setting and NORMAL, or the fan setting, purifier setting,
and square footage. If the unit is in Away Mode, it will display AWAY MODE plus the hours and minutes remaining. See
page 6 for more information.
Troubleshooting – What to look for first:
1.
I have plugged in the unit, pressed the ON button on the remote (or the unit), and nothing happens… what’s wrong?
• Make sure the power cord is inserted completely into the receptacle on the back of the unit
• Make sure the electrical outlet is capable of providing power to the unit
• Check to see if the proper fuse is installed and that it is operational
2. The fan is operating but the purifier plate is not working… what’s wrong?
• The unit is in Normal Mode (press the Normal/High switch to change to High Mode).
• If the unit is displaying a REPLACE PLATE message, check the purifier plate for serviceability. If it is cracked or
broken, the purifier plate will require replacement. Ensure maintenance procedures required for the purifier plate
have been performed according to the “Maintenance” section of this owner’s manual. Order new purifier plates
from your activTek Distributor.
• The electrical stainless steel contacts are not contacting the screen portion of the purifier plate. Unplug and inspect
the unit for any loose connections.
• Do not attempt to disassemble the unit. This will void the warranty of the product.
3. The purifier plate is making a noise, has a burning smell, and/or appears to arc or spark. What is the problem?
• The purifier plate is most likely cracked. The unit will display a REPLACE PLATE message. Refer to the answers for
question #2, as it would apply to this question also.
4. The UV lamp is not functioning/I’m getting a “Replace RCI Cell” message.
• Check ActivePure® (RCI) Cell for proper installation by removing the back cover and Filter Assembly. Be sure the cell
is properly connected.
• Replace the ActivePure® (RCI) Cell.
5. What are the most typical application problems?
• Symptom: A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful.
Problem: Lack of air movement, improper placement of the unit.
• Symptom: Strong odors still remain within the environment after placement.
Problem: Improper placement of the unit, or the source of the odor has not been eliminated.
• Symptom: A strong odor of ozone is present within the environment.
Problem: Too much ozone accumulation as a result of improper purifier control setting, and/or lack of air movement.
• Symptom: Visual haze of smoke and/or particulate remain within the environment.
Problem: Lack of ionization and/or air movement.
6. Air flow is restricted or reduced.
• Make sure the unit is properly placed away from objects that may obstruct air flow.
• Make sure the Filter Assembly, back cover, and front grill are clean.
• Make sure the ActivePure® (RCI) Cell is clean.
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