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Trouble Shooting
If your System has a fault, the Alarm Panel will display a red LED trouble warning
light as will the Panel icon in your ADT Smart Home Security App in the Accessories
tab or on the Dashboard on the ADT Smart Home web portal. Should you require
further assistance, contact ADT Customer Service Centre on 0344 800 1999
Preventing False Alarms
• Ensure doors and windows are securely fastened when setting the Alarm.
• Avoid placing decorations or moving objects in front of the Movement Detectors.
• Ensure that everyone using the System is fully trained and familiar with the System.
• Know the specied entry/exit route and keep to it when setting and unsetting the
System.
Useful Phone Numbers
Customer Service Centre
Call 0344 800 1999* to
request a routine inspection,
report a fault, request a
remote reset or if you have a
query with the monitoring of
your System.
Customer Sales Centre
Call 0800 010 999 to
upgrade your System or
Service Plan.
Moving Home?
Call 0800 169 0612 to let
us know you are moving
and for details of our
moving offers.
* Calls charged at the standard rate of a regular local or national landline number. Costs from mobiles may vary.
ADT... PM360-R-PDF / Issue 1 / March 2018
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