ADVANTAGE AIR e-zone - Page 28

e-zone User Manual
28
Issue
Possible Cause
Possible Solution
1. e-zone app does
not connect to e-
zone system.
Your smartphone or tablet
cannot find your e-zone system.
Check both your
phone/tablet & e-zone
system are connected to
the same Wi-Fi network.
Home Wi-Fi is not set to DHCP.
Contact your IT
professional to make
changes to DHCP home
Wi-Fi settings.
2. Your device is out
of range of the home
Wi-Fi system /
cannot connect.
Your Device may not connect to
your Wi-Fi network from all
rooms and all parts of your
home.
Test: You can turn off
cellular/mobile data and test
your Wi-Fi network by opening
a new web browsing session
Move the device into the
Wi-Fi range.
Smartphone/tablet is not
connected to the Wi-Fi network
Connect your
smartphone/tablet to
your network using
instructions that came
with your device.
3. Belkin Router
Some Belkin routers
require you to plug the
Belkin WAN port into
your home wired
network before they will
issue a DHCP IP
addresses