6.
Warranty Claim Procedure and Datasheet
AIMS Power® PRODUCT WARRANTY POLICY
AIMS Power® will either repair, replace, or refund at its option, defective AIMS
Power® branded products according to the specified warranty periods below:
All AIMS Power® branded products—2 year warranty unless noted differently on
product. Warranty is void if product has been altered, scratched, damaged or
tampered with in any way.
WARRANTY EXCLUSIONS AND LIMITATIONS
This warranty does not apply under the following conditions:
Damage by accident, negligence, abuse or improper use.
PV or Load current exceeding the rating of the product.
Unauthorized product modification or attempted repair.
Damage occurring during shipment.
Damage results from acts of nature such as lightning and weather extremes.
TO RETURN MERCHANDISE: OBTAIN A RMA # from our returns
department at returns@aimscorp.net
1. All returns must have a RMA number for processing.
2. Packages without a RMA number on the outside of the package will not be
accepted.
RETURN PACKAGING – Repack the product in its original packaging, along with all
manuals and related materials. Place the packaged product in a protective outer box.
The RMA number must be clearly marked on the outside box / package. Please
Note: We must receive all original products in order to process your return or
exchange. AIMS Power® is not responsible for products that are damaged due to
poor packaging or lost shipments. Remember to keep your Tracking Number.
RETURN SHIPPING CHARGES – The customer is responsible for shipping charges
on returned products; AIMS® will send replacements via Ground freight at no charge.
We recommend shipping via ground.
RETURN SHIPPING METHOD – AIMS Power® strongly recommends you fully
insure your return shipment in case it is lost or damaged in transit. We also
recommend you use a carrier that can provide you with proof of delivery for your
protection. Remember to keep your Tracking Number.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it
is best to REFUSE it back to the carrier attempting delivery. Please inform AIMS
Power® of the refusal. If you accept the package, make sure it is noted on the
carrier’s delivery record in order for AIMS Power® to file a damage claim. Save the
merchandise and the original box and packing it arrived in; notify AIMS Power®
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