NOTE: THIS FAN MUST BE INSTALLED BY A LICENSED AND QUALIFIED
ELECTRICIAN IN ACCORDANCE WITH LOCAL AUTHORITY REGULATIONS
11
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES PROBABLE SOLUTIONS
Fan does not power
up. No mains voltage going to fan.
Check the dwelling’s fuse/box circuit breakers has not
failed / tripped and check that 240V is available at the
Terminal Block.
Isolation switch turned off. Check isolation switch is turned on.
Fan Wobbles.
(Warning: The ceiling
fan must be switched
OFF and the assistance of
a licensed electrician may
be required.)
Blades not a matching set.
Check each blade to make sure that the weights are the
same. (there is a 3gm buffer).
Loose Screws.
Check all screws are tight - be careful to never over
tighten the screws.
Loose Ceiling Bracket.
Check that the bracket is tight against the ceiling, and
that the ceiling and ceiling structure is not moving.
Countersunk screws have been used.
Countersunk screws will make the fan wobble and
eventually allow the bracket to move. Replace
Countersunk screws with screws that have been
supplied in box.
Fan is noisy.
Loose Screws or Parts.
Check all screws and parts are secured rmly - be
careful to never over tighten the screws. Ensure there
are no loose parts moving inside the motor housing.
Ceiling Bracket could be loose. Check that the ceiling bracket is secure.
Light does not turn
on.
(Warning: The ceiling
fan must be switched
OFF and the assistance of
a licensed electrician may
be required.)
No power to the fan. Check circuit breakers / Fuses / isolation switch.
Loose wire in light assembly. Check wires in light kit assembly.
Issue with the remote control. Refer to above issues pertaining to the remote control
for a solution.
Fan does not move
much air
The fan is in winter mode. Using the remote control change the fan from winter
(reverse) to summer mode.
Light ickering or
pulsing
(Warning: The ceiling
fan must be switched
OFF and the assistance of
a licensed electrician may
be required.)
Connector between fan and light kit
not connected correctly or not earthed
/ bad earth
Disconnect and reconnect the receiver and light kit
to ensure the connections are seated correctly. Check
earth continuity to ensure both the fan and light kit are
earthed.
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