Before contacting the customer service center, please attempt the following solutions. All other servicing should be
done by a Airmega authorized service center.
Check Is the power plug connected?
Solution Connect the power plug to an AC power outlet (120 V~ 60 Hz).
Check Are all the indicators turned off?
Solution Touch the [Power] button to turn on the product.
Check Has power failure occurred?
Solution Wait until the power is restored, and then try to use the product.
Check Have the filter cleaning and replacement cycle passed?
Solution
Confirm the filter cleaning and replacement cycle, and then clean or replace the filter if
necessary. (P. 24)
Check Is the pollution sensor’s lens polluted?
Solution Clean the pollution sensor. (P. 29)
Check1
Does the pollution level remain ‘Very unhealthy’ after operating the air purifier for more than
two hours?
Check2
Does the pollution level remain ‘Good’ more than an hour when operating the air purifier in a
polluted environment?
Solution Adjust the pollution sensor’s sensitivity. (P. 23)
Check Have the filter cleaning and replacement cycle passed?
Solution
Confirm the filter cleaning and replacement cycle, and then clean or replace the filter if
necessary. (P. 24)
* Regarding Airmega app troubleshooting, please visit www.airmega.com for more information.
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