Airtek 4087 Walden Avenue, Lancaster, NY 14086 TEL: (716) 685-4040 FAX: (716) 685-1010 E-MAIL: airtek@airtek.com WEB SITE: www.airtek.com
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14. AIRTEK WARRANTY
The Airtek Warranty Philosophy…..
Warranty can be defined as a protection of investment.
Warranty policies can come in all different shapes and
sizes, however, the most important attribute to a successful
policy is its fairness to all parties involved. This brings us
to the explanation of components that make up the Airtek
Warranty Philosophy.
Warranty Procedure…
Airtek believes in giving the most expedient service
possible to our customers. In order to accomplish this the
most important step for our customer is to call us (1-800-
451-6023) immediately in the event of a potential warranty
situation. The phone call serves several purposes:
* It puts the customer in direct communication with the
factory assures them of factory support.
* It helps us to diagnose the problem and perhaps
remedy it over the phone. This saves everyone time.
In most cases we can determine the root cause of the
failure through a simple phone call.
* It helps us to assess any parts that may be needed for
repair. This eliminates time and travel by a service
company making one trip with parts in hand.
* It helps us to determine situations non related to the
dryer. After the phone call has been placed, and if
service is necessary, we will authorize a service house
in close proximity to the customer.
It is important when a call is placed to us for a potential
warranty situation, that the following information be
provided:
* Model and serial number.
* Start-up date.
* Company name.
* Dryer location
* Phone number
* Contact Person
* Specific nature of complaint (Diagnostic code, high
dew point, etc..)
Important: Airtek reserves the right to deny any claim
submitted without our knowledge and proper authorization.
Warranty Parts and Returns…
In the event a part is required to complete a warranty repair
the following steps will occur:
1. A standard parts order must be placed with our service
department (1-800-451-6023), along with a purchase
order number.
2. The customer that placed the order will receive an
invoice for the part. This is for memo billing only. The
invoice will also contain a Return Authorization Number
(RMA)
3. After the part has been replaced, the defective part that
was removed must be returned to us. The RMA must
accompany the returning part.
4. Upon receipt of the defective part we will issue a credit
against the original invoice.
5. If the part is not returned within 30 days the invoice will
stand open and chargeable.
We need the defective parts returned for analysis. This is
to better improve our product from the manufacturing level.
This more improvements we can make here at the factory,
the better our product is for the future.
MAINTENANCE RECORDS
It is recommended that records covering the performance
of regular maintenance are kept.
Therefore, records can be very important if a question
arises as to whether a malfunction is caused by lack of
maintenance or a defect in material or workmanship.
Smart Cycle/ Cold Trap Coverage…
Our refrigerated dryers are equipped with a two year
warranty. The first year is a field parts and labor warranty. If
the customer chooses they may return the dryer to the
factory and we will cover parts and labor as well as freight
both ways. The second option requires a call to us for
freight arrangements. Any unit shipped to us collect with
out our knowledge will be refused.
Our dryers are to be free from defects in material and
workmanship (under proper use, installation and mainte-
nance) for the stated period of one year from the date of
start-up or 18 months from the date of shipment which ever
occurs first. The warranty starting period may be delayed
up to six months, unless a specific application in writing to
us is presented to delay the warranty starting period.
The second year coverage consists of a parts only warranty.
However, if the customer chooses, they may return the dryer
to us freight prepaid. We will cover parts and labor at our
factory as well as the return freight cost. The only cost the
customer absorbs is freight one way. This second year
coverage starts at the date of shipment only and not the
date of start-up.
For example:
Ship date 1-1-99
Start-up date 2-1-99
First year coverage to 2-1-00
Parts Coverage 1-1-01
Ship date 1-1-99
Start-up date 7-1-99 6 months came first
First year coverage to 6-1-00 18 months after shipment
Parts coverage 1-1-01
Ship date 1-1-99
Start-up date 7-1-00 More than 18 months
First year coverage to --------- No first year coverage
Parts coverage only to 1-1-01
What is covered by “Standard Warranty” (first year)….
* Refrigeration Compressor
* Refrigeration Components (Expansion valve, solenoid
valve, pressure switch etc..)
* Electrical Components (Control panel, fan motor,
contactor, etc..)
* Instrumentation (Refrigerant gauges, air pressure
gauges, etc..)
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