There is one-year warranty for all our products. We have a professional customer service
team at your service at any time. Feel free to contact us by email, we will respond within 24
hours, and spare no efforts to resolve your issues till you are satisfied.
Contact Us
(888) 466-9222 (US) cs@akasotech.com www.akasotech.com
2. If the Wifi information does not show on the camera screen or the camera
Wifi does not appear in your phone’s Wifi list, please contact customer support
for further help.
Q4: What should you do if the battery does not hold a charge?
A4: 1. Make sure the charger, USB cable, and ports are not damaged;
2. Use the USB cable to charge the camera directly to see if the camera is
charging normally.
3. Use a different charging cable or charger to charge the battery to determine
whether the charging cable or the charger is defective.
Q5: What should you do if sounds are not recorded in videos?
A5: 1. Make sure you turned on the Audio.
2. Check if you can hear sounds when you play back videos on the computer,
then contact customer support for further help.
Q6: What should you do if the camera keeps prompting you to format the
memory card?
A6: Use a memory card according to the user manual, and format it in the camera
before using.
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