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TROUBLESHOOTING
Problem
Cannot connect to my
Doorbell after setting it up.
My doorbell stopped
working or is not getting
any power
Possible Solution
If the LED light is flashing, then the camera is not
connected to your Wi-Fi
Typically this means that you may have typed in your Wi-
Fi password incorrectly
You will need to reset your camera and start over
Verify that your Wi-Fi password is correct
You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi.
Sometimes passwords for each may be different
The voltage required for the Video Doorbell is 10-24 Vac.
Check the voltage at the transformer. Typically for a
standard 16V transformer it will read ~19-20 Vac.
Check the voltage at the Doorbell. This is typically ~2V
less than at the transformer.
If you are not getting any voltage reading at the doorbell,
then that means there is a disconnect or “short”
somewhere in the wiring. This will need to be diagnosed
by an electrician.
The Reset button is located on the back of the Video
Doorbell. Press and hold the Reset button for 10
seconds; the LED light around the Doorbell button will
start to flash rapidly.
How do I reset my
camera?
The default Admin Password is 123456. This can be
changed once in the Advanced Settings
What is my Admin
Password?
The default Security Code is 123456, but during the
camera setup, it is required that you change it to your
own.
If you cannot remember what the Security Code is, you
must reset your camera back to factory defaults, delete
the camera setup in the ALC SightHD app, and set the
camera back up as if it were brand new.
What is the Security
Code?
Ensure that you have added the Digital Adapter to the
digital chime.
You will also need to go into the Advanced Settings for
the Doorbell to change the Doorchime Type setting to
Digital Chime.
Also adjust the time depending on how long the melody is
on your digital chime.
I have a digital door chime
and it is not working with
the Video Doorbell.
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