To Next PageTo Next PageWhat to do if the app cannot locate the ALC Accessories doorbell?
If the app on your mobile device is unable to find the ALC doorbell, ensure the camera is receiving power, that your network supports DHCP protocol, and that both the doorbell and your mobile device are connected to the same network or router. You can also manually add the camera using the 'Add Device' feature, and confirm that the home network is selected.
Why does no image appear from my ALC AWF71D Accessories doorbell?
If no image appears from your ALC Accessories doorbell, ensure the camera is receiving power and that the fuse in the breaker box is not broken or deactivated. Also, try relocating the doorbell for better wireless signal reception and ensure it's properly configured in the app. Finally, verify that your mobile device has a stable 3G/4G/Wi-Fi connection.
How to fix 'cannot connect to my ALC Accessories Doorbell after setting it up'?
If you cannot connect to your ALC Accessories doorbell after setting it up, it could be due to several reasons. If the LED light is flashing, the camera is not connected to your Wi-Fi. Double-check that you've entered your Wi-Fi password correctly. If needed, reset your camera and start the setup process again. Ensure you're using a standard 2.4GHz Wi-Fi network, as 5GHz Wi-Fi is not supported.
What to do if the ALC Accessories App cannot record any video clips?
If the ALC Accessories app isn't recording video clips, check that the camera is powered on and the MicroSD card is correctly inserted. Ensure that the motion detection function is enabled. Format the MicroSD card, especially if it's the first time you're using it.
Why my ALC AWF71D doorbell stopped working or is not getting any power?
If your ALC Accessories doorbell has stopped working or isn't getting any power, check the voltage at the transformer, which should be between 10-24 Vac. A standard 16V transformer typically reads around 19-20 Vac. Also, check the voltage at the doorbell itself, which is usually about 2V less than at the transformer. If there's no voltage reading at the doorbell, there may be a disconnect or short in the wiring, which an electrician will need to diagnose.
Why is the motion sensor not responding to movement on my ALC Accessories?
If the ALC Accessories motion sensor isn't responding to movement, make sure a MicroSD card is inserted into the camera. There might be no movement detected. Sensitivity option might be not activated.
Why does a white image appear at night on my ALC Accessories?
If a white image appears at night on your ALC Accessories camera, it's because the camera’s infrared LEDs are reflecting off surfaces like glass. To fix this, place the camera on the other side of the window or in a well-lit area. Installing a security lamp can also improve lighting.
How to improve poor picture quality on ALC AWF71D?
If the picture quality of your ALC Accessories doorbell is poor, try cleaning the camera lens with a microfiber cloth. You can also select a different video quality setting.
Why is my ALC Accessories doorbell not sounding?
If the ALC Accessories doorbell isn't sounding, ensure the correct doorbell type (Digital or Traditional) is selected in the settings. Also, make sure you've added the Digital Adapter to the digital chime, if applicable.
How to correct wrong data and time shown on ALC AWF71D?
If your ALC Accessories shows the wrong date and time, it can cause unexpected recording schedules. Make sure you've selected the correct time zone and confirm the system date/time of your mobile device to ensure correct operation. The clock will set itself when connected to the internet, so ensure the system is properly connected. You can also use your mobile device to access the system and check if remote viewing is working correctly.
General| Brand | ALC |
|---|---|
| Model | AWF71D |
| Category | Accessories |
| Language | English |
General safety guidelines, electric shock risks, and user-serviceable parts.
Warnings about rain/moisture, and FCC/CE compliance statements.
Warning about strangulation hazard from power cords for infants.
Guidelines for safe operation, retaining instructions, and heeding warnings.
Precautions for power sources, overloading, cord protection, UPS, and ventilation.
Guidelines on attachments, water, heat, and accessory placement for safety.
Instructions for camera mounting, extension cables, and outdoor installation.
Lists all items included in the video doorbell package.
Identifies key physical components of the video doorbell.
Explains how recorded videos are transferred to the cloud.
Advice on placement, motion detection, and Wi-Fi signal for installation.
Details on the doorbell's infra-red LEDs for night-time viewing.
Step-by-step guide for installing the doorbell when replacing a standard one.
Instructions for installing the doorbell when replacing a digital doorbell.
Instructions for mounting the doorbell next to the door.
Instructions for mounting the doorbell on a side wall with a 30° angle.
Explains remote live video viewing and user limits.
Specifies device OS, app store, and minimum internet upload speed.
Guides users to download the app from the Apple App Store or Google Play.
Steps to boot up the doorbell and launch the ALC SightHD app setup wizard.
Process of searching for and connecting to the video doorbell via the app.
Steps to select Wi-Fi network, enter password, and set a security code.
Description of the app's main screen and accessing live video.
Explains icons and controls available on the live video view screen.
Explains icons for adding systems, editing settings, reconnecting, and accessing information.
Details icons for snapshots, recording, muting, microphone, and live view controls.
Instructions on how to take a snapshot of the current camera view.
Explains where snapshots are saved on iOS and Android devices.
Describes how to use pinch and zoom gestures for viewing.
Instructions on how to start and stop video recording.
Details how recorded videos are transferred to the cloud.
Explains using pinch and zoom gestures for video playback.
Describes how the camera automatically records for one minute upon motion detection.
Guides users to the Event List via the Edit Setting icon.
Explains how to use the "Select Event Filter" pop-up to filter videos.
Instructions for choosing start and stop dates/times for video playback.
Details on confirming the filter settings to display the event list.
How to play, pause, mute, and take snapshots during video playback.
Instructions for downloading videos and setting display filters in the Events List.
Steps to delete individual video clips from the Events List.
Instructions for deleting all recorded videos from the Events List.
How to access the information pop-up from the main screen.
Steps to view device details like Version in the 'About' section.
How to configure motion notifications and video hardware acceleration on Android.
How to manage app notifications and set up a PIN lock on iOS.
Steps to access the Edit Setting icon and the System Information Screen.
How to change the system name and access advanced settings.
How to enable and configure email alerts for the system.
Guides users to the Advanced Settings menu through the app.
Steps to tap the Advanced icon and enter the admin password.
Options for Admin Password, Security Code, Time Zone, Wi-Fi, and Time Stamp.
Setting up email alerts and entering recipient email addresses.
Options for adjusting video quality and low light enhancement.
Configuring motion detection modes (OFF, Software, Human Motion).
Enabling and configuring push notifications for motion or doorbell presses.
Options for formatting the SD card and enabling overwrite functionality.
Adjusting doorbell melody type, volume, and enabling/disabling.
Selecting doorbell chime type (Traditional or Digital).
Explains using Google Drive or Dropbox for cloud storage and linking accounts.
Steps for creating a new ALC cloud account or signing into an existing one.
Process of entering a verification code and submitting to bind the account.
How to dismiss the welcome screen after account creation.
Choosing Google Drive or Dropbox to bind with the device.
Steps to confirm binding with Dropbox or Google Drive.
Signing into Google Drive or Dropbox with credentials to complete setup.
Instructions for cleaning the camera lens and resetting the doorbell.
Information on automatic firmware upgrades and removing the doorbell from its bracket.
Solutions for app locating issues, no image, and poor picture quality.
Troubleshooting steps for motion detection, video recording, and email alerts.
Solutions for white night images, time sync, disconnections, and sound problems.
Troubleshooting for broken brackets and doorbell chime problems.
Solutions for Wi-Fi connection failures and power issues.
Guidance on resetting, admin password, security code, and digital chime setup.
Specifications including communication range, resolution, temperature, voltage, and dimensions.
Details the one-year limited warranty, coverage, and transferability.
Outlines what the warranty does not cover and the available remedies.
Instructions for returning a defective product for warranty service.
Includes FCC, CE, IC compliance statements and battery disposal instructions.
