Alcatel-Lucent 8018 - Default Chapter; Table of Contents

8018 DeskPhone
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1 GETTING TO KNOW YOUR TELEPHONE............................................................................................ 6
1.1 8018 DESKPHONE ....................................................................................................................................... 6
1.2 DESCRIPTION OF THE CONNECTORS .................................................................................................................. 6
1.3 WELCOME SCREENS...................................................................................................................................... 7
1.4 NAVIGATION .............................................................................................................................................. 7
1.5 CHANGING OR UPDATING THE PHONE LABEL ....................................................................................................... 8
1.6 STATUS ICONS / CALL ICONS ........................................................................................................................... 8
1.7 FEATURES KEYS ........................................................................................................................................... 9
1.8 PREPROGRAMMED KEYS ................................................................................................................................ 9
1.9 ALPHABETIC KEYBOARD ................................................................................................................................. 9
1.10 CALL MANAGEMENT SCREEN ....................................................................................................................... 10
2 USING YOUR TELEPHONE ................................................................................................................. 11
2.1 MESSAGING PORTAL .................................................................................................................................. 11
2.2 CONSULTING THE CALL LOG .......................................................................................................................... 12
2.3 MAKING A CALL ........................................................................................................................................ 13
2.4 RECEIVING A CALL ...................................................................................................................................... 14
2.5 USING THE TELEPHONE IN 'HANDS FREE' MODE ................................................................................................. 14
2.6 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED)-LOUDSPEAKER. ...................................... 14
2.7 CALLING A CONTACT USING THE SEARCH BY NAME FEATURE .................................................................................. 15
2.8 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS .............................................................................................. 15
2.9 FILTERING CALLS USING THE VOICE MAILBOX ..................................................................................................... 16
2.10 REDIALING ............................................................................................................................................. 16
2.11 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY ....................................................................... 16
2.12 CANCELLING AN AUTOMATIC CALLBACK ......................................................................................................... 16
2.13 RECEIVING INTERCOM CALLS ....................................................................................................................... 17
2.14 SENDING DTMF SIGNALS .......................................................................................................................... 17
2.15 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU ............................................................................................ 17
2.16 SENDING AN INSTANT MESSAGE TO A CONTACT ............................................................................................... 18
2.17 ANSWERING WITH AN INSTANT MESSAGE ...................................................................................................... 19
2.18 CONSULTING INSTANT MESSAGES................................................................................................................. 20
3 DURING A CONVERSATION ............................................................................................................... 21
3.1 MAKING A SECOND CALL DURING A CONVERSATION ........................................................................................... 21
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION ...................................................................................... 22
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) ..................................................................................................... 22
3.4 TRANSFERRING A CALL ................................................................................................................................ 22
3.5 TRANSFER A CALL TO A VOICE MAIL ................................................................................................................ 23
3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) ............................................... 23
3.7 PLACING A CALL ON HOLD (HOLD) .................................................................................................................. 23
3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) ................................................................................................ 24
3.9 INTRUSION INTO AN INTERNAL CONVERSATION ................................................................................................. 24
3.10 STORE A NUMBER .................................................................................................................................... 24
3.11 ADJUST AUDIO VOLUME ............................................................................................................................ 24