9.9 Supervisor station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups
(maximum 8 groups) using the function keys on a Deskphone.
A supervisor can also perform the agent function from the same set.
9.10 Supervising group mailboxes – Supervisor station
Consulting the messages:
When a message is left in a group mailbox, the voice mail present indicator associated with the
supervision key flashes.
Press the supervision key.
Follow the instructions of the voice guide.
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
Supervision keys for group mailboxes and positioning on the sets:
Access the Perso page to display the positioning of the supervision keys on the sets.
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