User Manual
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2.50 ACD: Agent set/ Supervisor station 50
2.50.1 Agent set 50
2.50.2 Open an agent session (LogOn) – Agent set 50
2.50.3 ACD application welcome screen – Agent set 50
2.50.4 Close an agent session (LogOff) 51
2.50.5 Supervisor station 51
2.50.6 Open a supervisor session (LogOn) 51
2.50.7 Processing group- Supervisor entry/withdrawal 51
2.50.8 Supervision or acceptance of an assistance request 52
3 Do more with your desk phone 53
3.1 Configure your phone for remote working 53
3.1.1 Access to the administration menu of the desk phone 53
3.1.2 First connection as remote working 54
3.1.3 Change the configuration 55
3.1.4 PIN code 55
3.1.5 Reset your PIN code 55
3.1.6 Reconnect your desk phone in your business place 56
3.1.7 Reconnect your desk phone in remote place 56
3.2 Beacon: using your desk phone for geo-localization in the enterprise 57
3.3 Visual Notification Assistant (VNA) 58
4 Programming your telephone 59
4.1 Initializing your voice mailbox 59
4.2 Customizing your voice greeting 59
4.3 Modify the password for your phone set 59
4.3.1 Modify the password for your voice mailbox 60
4.4 Adjusting the audio functions 60
4.4.1 Choose the tune 60
4.4.2 Adjusting the ringer volume 60
4.5 Audio ambiences 61
4.6 Hearing Aid 61
4.7 Adjusting the brightness of the desk phone 62
4.7.1 Auto-adjusting of the brightness 62
4.7.2 Adjust the brightness when the phone is not in use 62
4.7.3 Adjust the brightness when the phone is in use 62
4.7.4 Adjust the dimmed brightness when the phone is not in use 62
4.7.5 Set the delay before the brightness is dimmed when the phone is not in use (screensaver) 62
4.8 Selecting the welcome page 63
4.9 Selecting language 63
4.10 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 63
4.11 Customize the color and the style of programmable softkeys 64
4.12 Modify a programmed key 65
4.13 Delete a programmed key 65
4.14 Programming an appointment reminder 65
4.15 Call the associated set 66
4.16 Forward your calls to the associated number 66
4.17 Modify the associated number 66
4.18 The Tandem configuration 66
4.19 Create, modify or consult your interphony list (max. 10 numbers) 67
4.20 Install a USB accessory (Headset, Handsfree, Loudspeaker) 67
4.21 Installing a Bluetooth® Wireless Technology headset (pairing) 67
4.22 Manage connected devices 68
4.22.1 List of connected devices 68
4.22.2 Default device 68
4.23 Using a Bluetooth® Wireless Technology headset 69
4.24 Display all paired Bluetooth® devices 69
4.25 Removing a Bluetooth® accessory (headset, handset, etc.) 69
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