Troubleshooting | 75
Monitor and
notebook show
different refresh
rate value
When
connected to a
notebook with
the monitor set
to 1920 x 1080
at 480 Hz, and
with HDR
enabled, the
monitor OSD
shows that the
monitor is only
displaying 360
Hz refresh rate
• If the system uses Intel graphics card,
check whether it supports up to 480
Hz refresh rate.
• Add one RAM memory to the
notebook to increase the memory
bandwidth.
*To achieve 500 Hz refresh rate, ensure
that the Overclock function in the OSD
is set to 500Hz.
Cannot achieve
480/500* Hz
refresh rate
The monitor
cannot display
with 480/500
Hz refresh rate
• Ensure that the monitor is connected
to the computer with the DP cable
that came with the monitor.
• It is recommended that you are using
one of the following graphics cards:
-NVIDIA RTX 30 series or higher.
-Intel Iris Xe with 11th or 12th Gen
CPUs or higher.
-AMD RX 6500 XT series or higher.
• Consult with your graphics card
vendor to determine whether your
graphics card supports 480 Hz
refresh rate.
• For computers with AMD graphics
cards, ensure you are using Windows
10 or Windows 11.
• For computers with Intel or NVIDIA
graphics cards, ensure you are using
Windows 11.
*To achieve 500 Hz refresh rate, ensure
that the Overclock function in the OSD
is set to 500Hz.
Specific symptoms What you
experience
Possible solutions
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