Alienware AW2524H - USB Interface Problems

Troubleshooting | 79
Universal Serial Bus (USB) specific problems
Specific
symptoms
What you
experience
Possible solutions
USB interface is
not working
USB peripherals
are not worki
ng
• Check that your monitor is turned on.
• Reconnect the upstream
cable to your
computer.
• Reconnect the USB peripherals
(do
wnstream connector).
• Switch off and then turn on the
moni
tor again.
• Reboot the computer.
• Some USB devices like external
portable
HDD require higher electric
current; connect the device directly to
the computer system.
SuperSpeed
USB 5 Gbps
(U
SB 3.2 Gen 1)
pe
ripheral
working speed is
significantly slow
SuperSpeed USB
5 Gbps (USB 3.2
Gen 1) peripherals
working slowly or
not worki
ng at all
• Check that your computer is
Supe
rSpeed USB 5 Gbps (USB 3.2
Gen 1)-compatible.
•Some computers have USB 3.2,
USB 2.0, and USB 1.1 ports. Ensure
th
at the correct USB port is used.
• Reconnect the upstream
cable to your
computer.
• Reconnect the USB peripherals
(do
wnstream connector).
• Reboot the computer.
Wireless USB
p
eripherals stop
working when a
USB 3.2 device
is plugged
in
Wireless USB
p
eripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Disconnect USB devices that are
connected next to
the wireless USB
receiver to reduce interference.
• Position your wireless USB receiver as
cl
ose as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
the
wireless USB receiver as far away
as possible from the USB 3.2 port.