Troubleshooting | 97
Product specific problems
Cannot adjust
the lighting using
AWCC
Unable to configure
the features under
LIGHTING panel
Ensure that the supplied USB 3.2
Gen 1 (5 Gbps) upstream cable is
properly connected to your monitor
and computer.
Cannot adjust
the gaming
features using
AWCC
No SETTING panel • Check whether the signal cable is
plugged in properly. Re-plug the
signal cable as necessary.
• Reboot your computer.
Specific
symptoms
What you
experience
Possible solutions
Abnormal
thermal behavior
An error message
appears on the
screen
• Ensure that the monitor vents are
not blocked.
• Use the compressed air to clear the
dust particles or dirt from the vents.
• Refresh/update the monitor
firmware.
• Contact Dell for support.
Common
symptoms
What you
experience
Possible solutions
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