Alienware AW3418DW Troubleshooting Guide

Alienware AW3418DW and AW3418HW
Monitor Troubleshooting Guide
Summary: Setting up and general
troubleshooting tips for your Alienware
AW3418DW or AW3418HW Monitor
Table of Contents:
1. Setting up the Game Enhance Mode
2. AlienFX Lighting Set up (Auto & Manual)
3. Downlight Control
4. Built-in Diagnostic Self-Test (BID)
5. Assembling the Cable Cover
6. Disassembling the Cable Cover
7. NVidia G-SYNC setup requirements
8. AW3418HW/DW High-frequency noise (Flicker) issue
9. Light leakage on four corners of the screen
10. Monitor will not wake when the monitor is set to sleep mode.
Setting up the Game Enhance Mode
The AW3418DW & AW3418HW displays support "Game Enhance Mode" which offers three
available functions to enhance your gameplay experience:
 Timer
Allows you to disable or enable the timer at the upper left corner of the display. The timer
shows the time elapsed since the game starts. Select an option from the time-interval list
to measure your target game rate.
 Frame Rate
Selecting On allows you to display the current frames per second when playing games.
The higher the rate, the smoother the motion appears.
 Display Alignment
Activate the function to help ensure the perfect alignment of the video contents from
multiple displays.
Using the On-Screen Display (OSD) Menu:

Alienware AW3418DW Specifications

General

3D	No
Pixel pitch	0.2325 x 0.2325 mm
Pixel density	109 ppi
Backlight type	LED
Display surface	Matt
Display diagonal	34.14 \
Screen curvature	1900 mm
Display technology	LCD
Native aspect ratio	21:9
Vertical scan range	30 - 100 Hz
Maximum refresh rate	120 Hz
Horizontal scan range	73 - 151 kHz
Supported video modes	480p, 576p, 720p, 1080p
Viewable size diagonal	867.2 mm
Screen curvature rating	1900R
Viewable size, vertical	334.8 mm
sRGB coverage (typical)	99 %
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Viewable size, horizontal	799.8 mm
Display brightness (typical)	300 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 800 x 600 (SVGA), 1024 x 768 (XGA), 3440 x 1440
On/off switch	Yes
Feet color	Black/Silver
Product color	Black, Silver
Front bezel color	Black
Market positioning	Gaming
HDMI version	1.4
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.2
USB upstream port type	USB Type-B
Number of upstream ports	1
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	4
LED indicators	Power
Tilt angle range	-5 - 25 °
Panel mounting interface	100 x 100 mm
Current rating	1.8 A
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A++ to E
Power consumption (max)	110 W
Power consumption (off)	0.3 W
Annual energy consumption	77 kWh
Power consumption (standby)	0.5 W
Power consumption (typical)	60 W
Operating altitude	0 - 5000 m
Non-operating altitude	0 - 12192 m
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Cables included	AC, DisplayPort, Mini DisplayPort, USB
Pallet width	1016 mm
Pallet length	1219.2 mm
Quantity per pallet	2 pc(s)
Pallet volume weight	63550 g
Number of layers per pallet	1 pc(s)
Package depth	934 mm
Package width	449.1 mm
Package height	642.9 mm
Package weight	19270 g
Package material	Corrugated cardboard, Polyethylene terephthalate (PET), Low-density polyethylene (LDPE)
Corrugated cardboard content per package	4220 g
Low-density polyethylene (LDPE) content per package	2660 g
High-density polyethylene (HDPE) content per package	0 g
Polyethylene terephthalate (PET) content per package	70 g

Weight and Dimensions

Stand weight	4590 g
Bezel width (top)	10.45 mm
Bezel width (side)	9.77 mm
Depth (with stand)	319 mm
Width (with stand)	813.6 mm
Height (with stand)	560.8 mm
Weight (with stand)	11860 g
Bezel width (bottom)	18.43 mm
Depth (without stand)	121.37 mm
Width (without stand)	813.45 mm
Height (without stand)	363.68 mm
Weight (without stand)	7270 g