Alienware AW3418DW Troubleshooting Guide

Each AW3418DW & AW3418HW monitor has a built-in diagnostic tool that helps you
determine if the screen abnormality you are experiencing is an inherent problem with your
monitor, or with your computer and video card.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then
goes into the self-test mode.
3. Press and hold Button 3 for 5 seconds. A gray screen appears after 1 second. (Figure 9.)
Figure 9. - Accessing the monitor self-test using the OSD controls.
4. Carefully inspect the screen for abnormalities.
5. Press Button 3 again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, and white screens.
8. The test is complete when the white screen appears. To exit, press Button 3 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor
is functioning properly. Check the video card and computer.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the
monitor is in self-test mode
NOTE: For AW3418DW & AW3418HW, the gray screen will delay one second to appear.
NOTE: AW3418DW & AW3418HW will not show text pattern because they are G-sync model
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Assembling the Cable Cover
The AW3418DW & AW3418HW have a cable cover to assemble with the back cover of
monitor.
If you want to assemble cable cover, please slide the cable cover till it snaps into place. (Figure
10.)
NOTE: Note: Please check the 6 position of monitor back cover and cable cover

Alienware AW3418DW Specifications

General

3D	No
Pixel pitch	0.2325 x 0.2325 mm
Pixel density	109 ppi
Backlight type	LED
Display surface	Matt
Display diagonal	34.14 \
Screen curvature	1900 mm
Display technology	LCD
Native aspect ratio	21:9
Vertical scan range	30 - 100 Hz
Maximum refresh rate	120 Hz
Horizontal scan range	73 - 151 kHz
Supported video modes	480p, 576p, 720p, 1080p
Viewable size diagonal	867.2 mm
Screen curvature rating	1900R
Viewable size, vertical	334.8 mm
sRGB coverage (typical)	99 %
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Viewable size, horizontal	799.8 mm
Display brightness (typical)	300 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 800 x 600 (SVGA), 1024 x 768 (XGA), 3440 x 1440
On/off switch	Yes
Feet color	Black/Silver
Product color	Black, Silver
Front bezel color	Black
Market positioning	Gaming
HDMI version	1.4
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.2
USB upstream port type	USB Type-B
Number of upstream ports	1
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	4
LED indicators	Power
Tilt angle range	-5 - 25 °
Panel mounting interface	100 x 100 mm
Current rating	1.8 A
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A++ to E
Power consumption (max)	110 W
Power consumption (off)	0.3 W
Annual energy consumption	77 kWh
Power consumption (standby)	0.5 W
Power consumption (typical)	60 W
Operating altitude	0 - 5000 m
Non-operating altitude	0 - 12192 m
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Cables included	AC, DisplayPort, Mini DisplayPort, USB
Pallet width	1016 mm
Pallet length	1219.2 mm
Quantity per pallet	2 pc(s)
Pallet volume weight	63550 g
Number of layers per pallet	1 pc(s)
Package depth	934 mm
Package width	449.1 mm
Package height	642.9 mm
Package weight	19270 g
Package material	Corrugated cardboard, Polyethylene terephthalate (PET), Low-density polyethylene (LDPE)
Corrugated cardboard content per package	4220 g
Low-density polyethylene (LDPE) content per package	2660 g
High-density polyethylene (HDPE) content per package	0 g
Polyethylene terephthalate (PET) content per package	70 g

Weight and Dimensions

Stand weight	4590 g
Bezel width (top)	10.45 mm
Bezel width (side)	9.77 mm
Depth (with stand)	319 mm
Width (with stand)	813.6 mm
Height (with stand)	560.8 mm
Weight (with stand)	11860 g
Bezel width (bottom)	18.43 mm
Depth (without stand)	121.37 mm
Width (without stand)	813.45 mm
Height (without stand)	363.68 mm
Weight (without stand)	7270 g