Allworx Server - Caller ID Based Routing

Allworx Server User Guide Version 7.6
Page 24 1-866-ALLWORX * 585-421-3850
wwww.allworx.com
Revised: 11/25/13
The call recipient can consult another employee or transfer the caller to any extension
(user, system or remote site) in the Allworx System.
To consult another employee:
1. Press * # for a dial tone while placing the current caller on hold.
2. Dial the extension of the person to consult.
3. Press *# to end the consultation and return to the caller.
To do an Announced (Attended) Transfer:
1. Press *# to obtain a dial tone while placing the current caller on hold.
2. Dial the extension to transfer to the caller.
3. Talk to the new recipient.
4. Hang up to complete the transfer.
To do an Unannounced (Blind) Transfer:
1. Press *# to obtain a dial tone while placing the current caller on hold.
2. Dial the extension to transfer to the caller.
3. Hang up immediately to complete the transfer.
Quick Transfer:
• While active on a call, the recipient can blind transfer the caller to their primary
phone using *7.
• The primary phone for quick transfer is independent of your regular phone and
must be set up, separately. See the Allworx Server Administrator to designate
the phone for use during the Quick Transfer.
To do Caller ID-Based Routing:
Use the Caller ID of the incoming call to a user’s extension to determine the call route.
Note:
The consult and transfer features are not available for some outside lines. See the
Allworx Server Administrator for more information.