Order Checklist
Below is a checklist with some important steps to guide you through your new Hot Tub purchase:
Order Details
Ensure your order details are correct. Please check the delivery address, contact phone
numbers & email address are correct as well as the model & colour of the Hot Tub.
Payments
Balance payments need to be settled a minimum of one week prior to dispatch date to
provide opportunity to book in preferred freight/delivery method.
Hot Tub Placement
If your delivery is within two weeks:
• Is the foundation prepared?
• Have you determined the final placement and orientation?
Installation
Installation is not included so upon delivery you will need to be prepared to:
• Remove and dispose of the packaging and pallet the Hot Tub is delivered on
• Unpackage the accessories from within the Hot Tub
• Tighten the stainless bands and readjust the staves
• Attach the burner to the Hot Tub
• Assemble the flue kit
• Place the steps
Expectations (see pages 4-5)
As explained in this guide, you are aware that:
• The wood may arrive with light scratching and require touch ups with sandpaper
• The stainless bands (and staves) may be loose upon arrival and will require tightening
• The wood is provided unoiled and requires oiling upon arrival and then every 6-12 months
• The liner is susceptible to scratching and the underside of base will arrive scratched
• Minor deformation of the liner is possible over time, but will not leak
• Chemicals cannot be used in the hot tub
Delivery Method
Are you fully aware of what is included in your chosen delivery option?
Manpower or Hiab Delivery - Has Alpine Spas received a clear description/photos of your
full delivery path?
Freight Provider Delivery (Curbside / Depot) - Delivery can take 3-5 business days from the
dispatch date on your order. Deliveries to your property are only contracted to the
curbside - The delivery team will take it down the driveway if the driver deems it accessible.
*Failing to disclose all relevant delivery information may result in addition charges.
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