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Alpine 1980 - Consumer Guide; Service and Product Satisfaction; Contacting Distributors for Grievances

Alpine 1980
42 pages
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OFTEN
ASKED
QUESTIONS
Q:
Why
must
my snowmobile be registered?
After
all I do have my original invoice
as proof of when
I purchased my snowmobile.
A:
The information
provided
by the Customer Warranty Registration card is
computerized,
and
all warranty claims thereafter, are processed
by
the com-
puter.
Without
this valuable information on the Warranty Registration Card,
we cannot acknowledge warranty
or
notify
owners
of
a possible recall.
Q:
How
do I know my vehicle has
been
registered at the factory?
A:
When you
bought
your
snowmobile the dealer
should
have completed,
and
forwarded us the manufacturer's
copy
of
the Customer Warranty Registra-
tion. The
hardcopy
of
the card is
your
proof
that
the snowmobile is registered.
Q: I
bought
my snowmobile in O'King County
but
I snowmobile in Washington
County. Can the dealer in Washington County accept to perform warranty
work
on my snowmobile?
A.
Yes,
any
authorized dealer in North America can
perform
warranty repairs,
providing the customer warranty registration
card
is presented.
Q: Where can I find information on the lubrication and maintenance of my snow-
mobile?
A:
In this Operator Manual
provided
with
the vehicle
at
the time
of
first sale.
Q: Will the entire warranty be void or cancelled, if I do
not
operate or maintain my
new
snowmobile exactly as specified in the Operator's Manual?
A:
The warranty
of
the snowmobile
cannot
be
"Voided"
or
"Cancelled".
However,
if
a particular failure is caused
by
operation or maintenance
other
than is
shown
in the Operator Manual, that failure may
not
be covered under
warranty. This includes service
work
performed
by
the customer, especially
the critical adjustments to ignition, timing, carburetion
and
oil
injection/or
oil
mixture.
Q:
Would
you give some examples of abnormal use or strain, neglect or abuse?
A:
These terms are general
and
overlap each
other
in areas. Some specific ex-
amples
may
include: running the machine
out
of
oil, sustained high r.p.m. full
throttle use, chain
failure caused by a lack
of
lubrication
and/or
adjustments,
operating the machine
with
a broken or damaged
part
which causes
another
part
to fall,
and
so on.
If
you have any specific questions on operation
or
main-
tenance, please
contact
your dealer
for
advice.
34