Alpine NCY294 - User Manual

NCY294
Metal Owl Fountain
Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence, we
will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the
purchase date clearly indicated, must be provided. Photos of defective merchandise will also be
required to help distinguish the actual cause of the defect. Please read below for a detailed
description of warranty coverage.
• Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered
negligence and will, therefore not be covered under this warranty. The use of “hard water”
and/or caustic cleaners can affect the paint or other finishes. Failure to keep the unit clean,
and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it
is normal for some splashing to occur and protecting the immediate surfaces is not the
responsibility of Alpine Corporation
• Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up
using standard paint. The paint is designed to protect the entire finish against breakdown
of color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.
• Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact Alpine Corporation at
www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to show
proof of purchase, provide photographs and any other information needed to validate your
claim. This may be necessary to distinguish between a partial or complete replacement of a
defective product. The warranty does not cover any items with multiple parts; the warranty
will ONLY cover the individual component of the unit/item that may be defective.
Replacement parts can be made available to a consumer through the original selling party,
or an approved parts retailer. If this is not an option, contact our customer service
department. Item is covered under one year limited warranty from the date of purchase.
When requesting replacement parts due to a warranty claim after 30 days of purchase,
credit card information will be requested for shipping charges.
• Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives
such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover
any additional charges or installation, removal, disposal and/or shipping costs or consequential
damage associated with any warranty claim
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Summary

Limited Warranty Information

Water Damage Coverage

Details warranty coverage for water damage, emphasizing negligence and improper use.

Paint and Color Warranty

Explains warranty coverage for paint and color fading, noting gradual wear and tear.

Warranty Claim Procedure

Outlines the steps to initiate a warranty claim and necessary documentation.

Exclusions from Warranty

Lists specific conditions and damages not covered by the limited warranty.

Product Assembly and Usage

Assembly Instructions

Step-by-step guide for assembling the fountain components, including connecting parts.

Troubleshooting and Cautions

Pump Not Running

Steps to troubleshoot a pump that fails to operate, checking power and obstructions.

Pump Spewing Water

Addresses issues where the pump is spewing water, focusing on water level.

Abnormal Pump Noise

Guidance on resolving loud noises from the pump, involving impeller cleaning.

Fountain Maintenance

Recommends cleaning formulas and procedures for maintaining fountain clarity.

General Operating Cautions

Important safety warnings for operating and handling the fountain and pump.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

The device described in the manual is the NCY294 Metal Owl Fountain, manufactured by Alpine Corporation.

Function Description

The NCY294 Metal Owl Fountain is a decorative water feature designed for both indoor and outdoor use. It circulates water to create a soothing sound and visual effect, enhancing the ambiance of its surroundings. The fountain consists of an owl figure, a fountain base, a pump, metal mesh, a small connector, and tubing, all working together to create a continuous flow of water.

Important Technical Specifications

While specific voltage and wattage are not explicitly stated for the pump or transformer, the manual emphasizes that users should "Do not exceed the maximum voltage & wattage on transformer." This indicates that the fountain operates on electrical power, likely through a low-voltage pump and a transformer to convert household current. The pump is designed to be fully submerged in water during operation. The manual also advises against operating the fountain with water above 90°F (30°C).

Usage Features

Assembly: The fountain requires assembly, which involves several steps:

1. Placement: The fountain should be placed on a smooth and level surface.
2. Pump Preparation: The pump's flow control should be adjusted to the lowest setting to minimize splashing during initial setup.
3. Tubing Connection: A small connector (E) is inserted into the pump (C), and then the tubing (F) is connected to the assembled connector and pump.
4. Pump Placement: The pump (C) is placed into the bottom of the fountain's reservoir.
5. Tubing Routing: The tubing (F) is fed under the fountain base (A) into a clamp, ensuring the pump's cord passes through the side of the basin.
6. Owl Attachment: The owl (B) is secured by its right spoke into the clamp atop the fountain base, then tightened clockwise to connect the owl to the tubing and fountain base.
7. Splash Reduction: Metal mesh is placed in the bottom of the reservoir to minimize splashing.
8. Water Filling: Water is gently poured into the fountain, ensuring the pump is completely submerged and avoiding overflow.
9. Power Connection: The pump cord is plugged into a local power supply, ensuring no water is around the plugs and the power source is kept dry.
10. Initial Operation: It may take up to 5 minutes for the pump to expel air and for water to flow properly during the first operation.

Water Type: The manual recommends using distilled water to prevent scale build-up.

Troubleshooting: The manual provides guidance for common issues:

• Pump Failure: Check the circuit breaker/outlet, pump discharge/tubing for kinks/obstructions, flush with a garden hose, and inspect the rotor for jams or breakage.
• Pump "Spewing": Check the water level to ensure the pump is fully submerged and there's enough water in the basin.
• Abnormal Loud Noises: Disconnect power, remove the front cover and plate, carefully pull out the impeller/rotor assembly, rinse it, and clean the cavity. If damage is found, contact the retailer.

Safety Precautions:

• Always unplug the pump before cleaning or handling.
• Use only clean water; do not place the fountain or parts in other liquids.
• Do not operate with water above 90°F (30°C).
• Do not lift, carry, or pull the pump by its power cord.
• Do not exceed the maximum voltage and wattage on the transformer.
• NEVER LET THE PUMP RUN DRY.

Maintenance Features

Cleaning and Water Management:

• Regular Water Changes: Periodically change the water and clean the pump to prevent micro-organisms.
• Additives: The manual recommends Alpine's all-natural cleansing formula to eliminate foam, lime scale, calcium buildup, fight mineral deposits, keep water crystal clear, prevent staining, remove organic contaminants, and treat discolored water. This formula also helps prevent pump damage from hard water. Specific product recommendations are PPL100 for small fountains (up to 7 liters) and PPL102 for larger fountains (over 7 liters).
• Winter Storage: Disconnect and store the unit in a dry place when not in use for an extended period.

Warranty Information: The product comes with a one-year limited warranty from the date of purchase. A valid proof of purchase with the date clearly indicated is required, along with photos of defective merchandise.

Warranty Coverage:

• Repair/Replacement: Alpine Corporation will repair or replace defective products at their discretion within the warranty period.
• Procedure: For warranty claims, contact the retailer first. If not possible, contact Alpine Corporation at www.alpine4u.com. Be prepared to show proof of purchase, photographs, and other information to validate the claim.
• Partial Replacement: The warranty only covers the individual defective component, not items with multiple parts.
• Replacement Parts: Available through the original selling party or approved parts retailers. Credit card information may be requested for shipping charges for claims made after 30 days of purchase.

What Voids the Warranty:

• Water Damage: Improper storage allowing water to freeze, use of "hard water" or caustic cleaners, and failure to keep the unit clean or use recommended additives/cleaners. Splashing is normal for fountains and not the responsibility of Alpine Corporation.
• Paint & Color: Natural erosion of color from water, gradual fading, and discoloration over time are not covered, except for severe or complete fading within the first year.
• General Damage: Accident, misuse, negligence, improper installation, and/or modifications. This includes freezing water damage, hard water damage, failure to keep the unit clean, and use of harmful additives (bleach, chlorine) affecting paint and/or parts.
• Additional Costs: The warranty does not cover installation, removal, disposal, shipping costs, or consequential damage.
• Not Covered Under Warranty: Damages caused in transit, inadequate care/neglect, environmental/natural elements, immersion in water (unless specified), and improper installation/storage/maintenance.

Alpine NCY294 Specifications