Trouble Shooting & Caution
If you have any questions and/or problems, please contact the retail store you
purchased this fountain.
• If your pump fails to run
• Check the circuit breaker or try a different outlet to make sure the pump is
receiving electrical power.
• Check the pump discharge and tubing for any kinks and/or obstructions
• Any buildup obstructing the water flow can be flushed with a garden hose
• Check the rotor by removing the front cover & plate to access the impellor area.
Turn the rotor and make sure that the rotor is not jammed or broken
• If your pump “spews”
• Check the water level to make sure the pump is completely submerged and
there if enough water in the basin to operate your fountain. Not having enough
water will cause your pump to spew
• If your pump is making abnormal loud noises
• Disconnect the pump from the electrical power supply and remove the front
cover & plate
• Carefully grip the impeller and gently pull the impeller/rotor assembly out of the
pump housing
• Rinse the impeller/rotor assembly and clean the cavity with clean water. If
breakage or damage is found, contact your local retailer for part
• Fountain Care
• We recommend to use Alpine’s all natural cleansing formula to eliminate foam,
lime scale and calcium buildup, fight mineral deposits, leave water crystal clear,
help prevent staining, remove organic contaminants and treat discolored water.
This formula will help prevent pump damage due to hard water build up.
i. For small sized fountains holding water up to 7liters of water, we
recommend Alpine Item # PPL100
ii. For larger sized fountains holding water over 7liters of water, we
recommend Alpine Item # PPL102
iii. For more information please visit www.alpine4u.com
• Caution
o Always unplug the pump from the electrical outlet before
cleaning & handling
o Uses with clean water only, do not place the fountain and/or
parts in any other liquid.
o Periodically change water & clean the pump to keep free
from micro-organisms
o Disconnect and store the unit in a dry place if not in use for
an extended period of time
o Do not operate with water above 90°F or 30°C
o Do not lift, carry or pull the pump by the power cord
o Do not exceed the maximum voltage & wattage on
transformer
o NEVER LET THE PUMP RUN DRY
1. Place fountain on smooth and level surface.
2. Remove the pump from its packaging and adjust the flow control
to the lowest setting to avoid splashing until the fountain is
completely assembled.
3. Insert the connector (E) into the opening on top of the pump (C).
Next, insert the tubing (F) into the now assembled small
connector (E) and pump (C) (see Figure 1 on previous page).
4. After, place the pump (C) into the bottom of the reservoir (see
Figure 2 on previous page).
5. Make sure the pump’s wire passes through the rectangular
opening found at the top of the fountain base (A). Then feed the
tubing (F) underneath the fountain base (A) into the fountain
metal tube (see Figure 3 on previous page).
6. Next, place the toucan (B) into the clamp found atop the fountain
base. Then tighten the clamp clockwise securing the toucan (B)
to the tubing (F) and fountain base (A). (see Figure 4 on previous
page).
7. Now place the metal mesh (D) in the bottom of the reservoir to
minimize any splashing (see Figure 5 on previous page).
8. Gently pour water into the fountain, being careful not to overflow
and cause splashing. Make sure the water completely submerges
the pump so the water runs clear during operation. Plug the pump
cord into your local power supply. Make sure that there is no
water around the plugs and always keep the power source in a
dry place
o NOTE: We recommend that you use distilled water to
prevent scale build-up. The first time you operate the
pump it can take up to 5 minutes for the air to be
completely expelled and water begins to flow properly.
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