SERVICING
64
INDOOR UNIT ERROR CODES
Symptoms of Abnormal Operation
(Legacy & ComfortNet™
Thermostat)
7-Segment LED
Codes
Characters
Will Alternate
Fault Description
ComfortNet™
Thermostat Only
Possible Causes Corrective Actions Notes & Cautions
Message Code
• Air handler blower fails to operate.
• Integrated control module LED
display provides indicated error
code.
• ComfortNet™ thermostat “Call for
Service” icon illuminated.
• ComfortNet™ thermostat scrolls
“Check Air Handler” message.
b0
• Circulator blower
motor is not running
when it should be
running.
MOTOR
NOT RUN
b0
• Loose wiring connection at
circulator motor power leads
or circulator motor power
leads disconnected.
• Failed circulator blower
motor.
• Tighten or correct wiring
connection.
• Check circulator blower
motor. Replace if
necessary.
• Turn power OFF prior
to repair
• Replace circulator
motor with correct
replacement part.
• Air handler blower fails to operate.
• Integrated control module LED
display provides indicated error
code.
• ComfortNet™ thermostat “Call for
Service” icon illuminated.
• ComfortNet™ thermostat scrolls
“Check Air Handler” message.
b1
• Integrated control
module has lost
communications with
circulator blower
motor.
MOTOR
COMM
b1
• Loose wiring connection at
circulator motor control
leads.
• Failed circulator blower
motor.
• Failed integrated control
module.
• Tighten or correct wiring
connection.
• Check circulator blower
motor. Replace if
necessary.
• Check integrated control
module. Replace if
necessary.
• Turn power OFF prior
to repair
• Replace circulator
motor with correct
replacement part.
• Replace integrated
control module with
correct replacement
part.
• Air handler blower fails to operate.
• Integrated control module LED
display provides indicated error
code.
• ComfortNet™ thermostat “Call for
Service” icon illuminated.
• ComfortNet™ thermostat scrolls
“Check Air Handler” message.
b2
• Circulator blower
motor horse power
in shared data set
does not match
circulator blower
motor horse power.
MOTOR
MISMATCH
b2
• Incorrect circulator blower
motor in air handler blower.
• Incorrect shared data set in
integrated control module.
• Verify circulator blower
motor horse power is the
same specified for the
specific air handler blower
model. Replace is
necessary.
• Verify shared data set is
correct for the specific
model. Re-populate data
using correct memory card
if required.
• Turn power OFF prior
to repair
• Replace motor with
correct replacement
part.
• Use memory card for
the specific model
• Insert memory card
BEFORE turning
power ON. Memory
card may be removed
after data is loaded.
• Error code will be
cleared once shared
data and motor horse
power match.
• Turn power off before
removing memory
card
• Air handler blower operates at
reduced performance.
• Airflow delivered is less than
expected.
• Integrated control module LED
display provides b3 error code.
b3
• Circulator blower
motor is operating in
a power,
temperature, or
speed limiting
condition.
MOTOR
LIMITS
b3
• Blocked filters.
• Restrictive ductwork.
• Undersized ductwork.
• High ambient temperatures.
• Check filters for blockage.
Clean filters or remove
obstruction.
• Check ductwork for
blockage. Remove
obstruction. Verify all
registers are fully open.
• Verify ductwork is
appropriately sized for
system. Resize/replace
ductwork if necessary.
• See "Installation
Instructions" for installation
requirements.
• Turn power OFF prior
to repair.
• Air handler blower fails to operate.
• Integrated control module LED
display provides indicated error
code.
• ComfortNet™ thermostat “Call for
Service” icon illuminated.
• ComfortNet™ thermostat scrolls
“Check Air Handler” message.
b4
• Circulator blower
motor senses a loss
rotor control.
• Circulator blower
motor senses high
current.
MOTOR
TRIPS
b4
• Abnormal motor loading,
sudden change in speed or
torque, sudden blockage of
air handler blower/coil air
inlet or outlet.
• High loading conditions,
blocked filters, very
restrictive ductwork,
blockage of air handler
blower/coil air inlet or outlet.
• Check filters, filter
grills/registers, duct system,
and air handler blower/coil
air inlet/outlet for
blockages.
• Turn power OFF prior
to repair.