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D-0116493-B (OM015) – PC850 Operating Manual
7. TROUBLESHOOTING
7.1. NO INSTRUMENT CONNECTED
If no audiometer has been connected when a test is requested from Audibase a dialogue box similar to that
shown below will be displayed:
Check:
• That the PC850 audiometer is switched on
• That the PC850 audiometer is connected to the computer
• That the PC850 software has been installed correctly
Click OK to close the box and then use the “Edit > Cancel Insert/Edit” option to cancel the operation. Audibase
functions may then be continued.
7.2. WRONG PASSWORD
If this error message is seen the audiometer is being used with a version of Audibase older than Version 5.5.
Please refer to the documentation supplied with the previous version.
7.3. NO RESPONSE FROM PATIENT
If the patient does not operate the response switch and the maximum output level is reached the following
dialogue box will be displayed:
Check:
• That the earphones and response button are correctly plugged in
• That the audiometer is presenting a tone
• That the Patient Response Switch is working correctly
• That the patient understands the test and that they understand how to respond to the tones
presented
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