APC PX - Module Failure Alarm Indicators; Technical Support and Returning Modules

Module Replacement
The battery and power modules and the main intelligence
and redundant intelligence modules are user replaceable. If
a power or main intelligence module fails and a redundant
module is present, the failed module can be replaced without
interrupting power to the load equipment.
Note: A redundant intelligence module can be replaced with-
out interrupting power to the load, provided a functioning MIM
is installed. A battery module can be replaced without inter-
rupting power to the load, provided the Power Array is not in
the on-battery operating mode.
Module FailurModule Failur
Module FailurModule Failur
Module Failur
e Alare Alar
e Alare Alar
e Alar
m Indicatorsm Indicators
m Indicatorsm Indicators
m Indicators
In the event of a module failure, the PowerView will display
one of the module failure messages in figures 8-1 through 8-
4, and the red Fault LED status indicator will glow. The
PowerView audible alarm, a pager notification, and/or soft-
ware notification may also be initiated.
Fig 8-1 Battery Module Failure Message
Fig 8-2 Power Module Failure Message
Fig 8-3 Intelligence Module Failure Message
Fig 8-4 Redundant Intelligence Module Failure Message
The power and battery module failure messages identify the
bay where the module is installed. Bay locations (L1, L2, etc.
or R2, R3, etc.) are printed on the center spine of the frame,
between the module bays.
TT
TT
T
echnical Supporechnical Suppor
echnical Supporechnical Suppor
echnical Suppor
t & Obtainingt & Obtaining
t & Obtainingt & Obtaining
t & Obtaining
Replacement ModuleReplacement Module
Replacement ModuleReplacement Module
Replacement Module
To obtain a replacement module or for technical assistance,
contact APC technical support. A technician can help diag-
nose a problem over the telephone and can facilitate obtain-
ing replacement modules.* When contacting APC, be pre-
pared with the following information:
n In the event of a module failure, the PowerView may dis-
play additional fault list screens. Press any key to scroll
through these fault lists, record the information, and relay
it to the the technical support technician.
n If possible, call APC technical support from a telephone
that is within reach of the Symmetra
TM
PowerView. This
will aid in using the PowerView to gather and report addi-
tional information to the technician.
n Be prepared to provide a detailed description of the prob-
lem. A technician will help you solve the problem over the
telephone if possible or will give you a Return Material
Authorizaton Number (RMA#). If a module is returned
to APC, this RMA# must be clearly printed on the outside
of the package.
n If the Symmetra
TM
is within the warranty period, repairs
will be performed free of charge. If it is not within the
warranty period, there will be a charge for repair.
n If the Symmetra
TM
is covered by an APC PowerPlan Ser-
vice Product, have that information available to give to the
technical support technician.
Returning Modules to APC
To return a failed module to APC, pack the module in the
original shipping container, and return it by insured, prepaid
carrier. The APC technician will provide the address. If you
no longer have the original shipping materials, ask the tech-
nician about obtaining a new set. It is very important that
you pack the module properly to avoid damage in transit.
Never use stryrofoam beads or other loose packaging mate-
rials when shipping a module. The module may settle in tran-
sit and become damaged. Enclose a letter in the package with
your name, RMA#, address, a copy of the sales receipt, de-
scription of the trouble, a phone number, and a check (if
necessary.)
Note: Damages sustained in transit are not covered under war-
ranty.
Chapter 8 - Module Replacement
8-1
*If a service contract was purchased from another service pro-
vider, contact the service provider for replacement modules
and technical assistance.