AquaMaster Pro AMP5000

Questions and Answers

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Jeffery CookAug 14, 2025
Why is my AquaMaster Water Dispenser not producing soft water?
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  petersonbriannaAug 15, 2025
  If your AquaMaster Water Dispenser isn't producing soft water, there are several potential causes: * The bypass valve might be in the Bypass position. Ensure it's set to the Service position. * The appliance could be plumbed backward. Verify that it's plumbed correctly. * An extended power outage may have occurred. Reset the time of day. * The water hardness might have increased. Re-test the water and enter a new setting number. * The appliance may not be metering water. Check for flow indication during water usage. If there's no flow, further investigation is needed.
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Michelle Chapman DVMAug 18, 2025
What to do if there is no read-out in the display of my AquaMaster Water Dispenser?
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  Charles LopezAug 18, 2025
  If the display on your AquaMaster Water Dispenser is blank, here's what you can check: 1. Make sure the electric cord is plugged in. 2. Verify there's electric power at the outlet, ensuring it's not controlled by a switch. 3. Test the transformer with a voltmeter for 12 VAC at the control. If it's less than 10 VAC or greater than 14 VAC, replace the transformer. 4. If there's 12 VAC present at the controller, replace the controller, as the circuit board may be defective. 5. High ambient room temperature (exceeding 120°F) can also cause the display to blank out, but this doesn't affect the controller's operation.
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ramirezlindaAug 25, 2025
What causes excess water in brine cabinet of AquaMaster Water Dispenser?
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  monica87Aug 26, 2025
  If you notice excessive water in the brine cabinet of your AquaMaster Water Dispenser, here are a few things to investigate: * Check for a restricted, frozen, or pinched drain line. Remove any restrictions, thaw if frozen, or straighten the line. * Inspect the brine line, brine line flow control, or air check/draw tube for blockages. Clean the flow control, air check/draw tube, and brine line. Also, clear any sediment from the brine cabinet. * Examine the injector assembly for clogs. Clean or replace the injector, and replace the throat if removed. * A sticking brine refill valve may also be the culprit. Remove the valve and check for any obstructions.
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Adam LinAug 31, 2025
What to do if AquaMaster Pro AMP5000 stays in regeneration?
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  Leonard FinleyAug 31, 2025
  If your AquaMaster Water Dispenser remains in regeneration mode, consider these potential causes: * The controller may not be attached properly. Ensure it's fully pushed onto the drive end cap. * The magnet disk might be defective. Replace the magnet disk. * There could be a foreign object in the valve body. Remove any foreign objects from the valve body. * The valve assembly might be broken, with the motor running. Repair the drive end cap.
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harrellthomasSep 3, 2025
Why AquaMaster Pro AMP5000 Water Dispenser doesn't indicate flow when water is flowing?
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  Christopher HamiltonSep 3, 2025
  If your AquaMaster Water Dispenser isn't indicating flow even when water is running, check these: * Ensure the bypass valve is in the Service position, not the Bypass position. * Confirm the appliance is plumbed correctly, not backward. * The sensor may not be receiving a signal from the magnet on the turbine. Remove the sensor from the bypass housing and test it with a magnet on either flat side. If flow is indicated, check the turbine. If no flow is indicated, replace the sensor.
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washingtonandrewSep 6, 2025
What causes AquaMaster Pro AMP5000 not regenerating in proper sequence?
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  Monique RodriguezSep 7, 2025
  If your AquaMaster Water Dispenser isn't regenerating in the correct sequence, it could be due to: * A defective magnet disk. Consider replacing it. * A defective controller. Consider replacing it.
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Michael JohnsonSep 10, 2025
Why AquaMaster Pro AMP5000 indicates flow when water is not being used?
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  rachelbrownSep 10, 2025
  If your AquaMaster Water Dispenser indicates flow even when no water is being used, it's likely that the household plumbing system has a leak. Repair the leak.
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Christopher BrownNov 20, 2025
How to fix no soft water after regeneration in AquaMaster Pro AMP5000 Water Dispenser?
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  wscottNov 20, 2025
  If you're not getting soft water from your AquaMaster Water Dispenser after regeneration, consider these possibilities: * The brine cabinet might be empty. Add salt. * Sediment in the brine cabinet could be blocking the brine line and air check/draw tube. Remove the air check/draw tube and flush it with clean water. Also, clean the injector assembly and remove any sediment from the brine cabinet. * The flow control could be plugged. Remove the brine piston housing and clear any debris from the flow control. * The drain line might be pinched, frozen, or restricted. Straighten, thaw, or unclog the drain line. * The injector assembly could be clogged. Remove the injector cap and clean the nozzle and throat with a wooden toothpick. Replace the throat if removed. * A salt bridge ma...
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Carlos DiazNov 26, 2025
Why AquaMaster Pro AMP5000 Water Dispenser dispenses salty water?
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  Margaret GrossNov 27, 2025
  If your AquaMaster Water Dispenser is dispensing salty water, here are some possible causes and solutions: * The injector might be plugged. Replace the injector screen, nozzle, and throat. * The water pressure may be too low. Maintain a minimum pressure of 20 psi (1.4 bar). * The drain line or flow control could be restricted. Remove any restrictions. * The brine line might be restricted or crimped. Remove any restrictions, and replace the line if it's crimped. * There might be an excessive amount of water in the brine cabinet. Verify the correct water level relative to the salt setting and check lines and fittings for loose connections. * The rinse time may be insufficient. Check the mode setting chart for the proper brine rinse time and adjust it if necessary. * There coul...