CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the spa
if purchased by an authorized Arctic spas dealer and originally installed within the
boundaries of the country where it was originally purchased. All warranties hereunder
terminate upon transfer of ownership of a spa from the original customer or product
leaving the country that it was purchased in. This warranty only applies within the
service area where the spa was originally installed. Your limited warranty does not
include repair travel mileage or for shipping cost assessed by your Factory Authorized
Dealer or service agents. All events covered by this Limited Warranty hereunder must
be repaired by a Factory Authorized Dealer of Arctic Spas®. The warranties will not
include any costs of repair incurred by a non-factory authorized agent. To obtain
service, the customer must contact the Factory Authorized Dealer in his area. In the
event that a spa or component thereof must be returned to Arctic Spas® distribution
centre, all freight costs are the responsibility of the spa customer. In all cases Arctic
Spas® has sole responsibility for determining the cause and nature of failure of the
spa and Arctic Spas® determination with regard thereto shall be final.
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to alterations
(including after- market accessories), misuse or abuse or any repair of the spa
has been attempted by anyone other than a Factory Authorized Dealer of Arctic
Spas®. Alterations include but not limited to, any change to the components,
replacement of components or addition of components without the written
authorization from Arctic Spas®. Misuse includes careless handling of the spa,
damages caused by improper and/or non-certified electrical hook- ups, failure
to operate the spa in accordance with the instructions contained in the owner’s
manual provided with the spa, including incorrect start-up procedures or dry
firing of the spa, any use of the spa or any of its components in an applica-
tion for which it was not designed, and damage caused by improper chemical
balance (including any damage to spa components caused by scale build up to
due to poor water chemistry), ice in the spa, overheating the spa or spa water,
damage to the spa surface by allowing undissolved sanitizing chemicals to lie
on the surface or if our spa has been used for commercial purposes. Spa cov-
ers are not warranted against chemical burn or discolouration. Spa covers are
not warranted against water absorption or any damage resulting from water
absorption.. Any damage resulting from the mishandling of the spa cover in any
way is not covered under warranty. Any damage caused by moving of the spa
or improper installation (including insufficiently prepared or uneven ground) is
considered abuse and any damage to the material or workmanship of the spa
cabinetry and floor in shipping or handling are expressly excluded from the
Limited Warranty. All Weather Pool must be placed on concrete pad or properly
engineered deck.
Arctic Spas will not be responsible for power company issues or improper elec-
trical installations, Damage and/or lack of performance resulting from high or
low voltages outside operating parameters. Arctic Spas will not be responsible
for software and product upgrades throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of the following:
Acts of nature including but not limited to damage resulting from lightning,
storm, flooding, freezing, fire and any other acts of nature. Any spa installed in
a commercial application. Any failure caused by improper cover use or or dam-
age to the spa surface by leaving the spa outdoors without the hot tub cover
in place. The heat created by leaving the spa in direct UV light without a cover
may cause surface issues with the acrylic and may also cause plastic parts to
warp, some fittings will leak or cease working as a result. These occurrences
are not covered under warranty. The hot tub cover must be kept on the hot tub
when not being used.
Scratches or micro-crazing in the spa shell reported after the day of installa-
tion are not covered under warranty. Micro-crazing is defined as an area of tiny
shiny lines visible in areas on the surface of some thermoplastic sheets. This
phenomena, although rare, is known to occur in many types of plastic sheet
materials. The surfaces of thermoformed acrylic hot tubs are not immune to
this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium
hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may
remain undissolved on the spa surface. Any and all sanitation systems or
chemicals used in your spa must be factory approved by Arctic Spas
or your warranty is void. You can check for a list of approved systems and
chemicals at arcticspas.com. Installation of not factory approved salt systems
will void the warranty related to pump seals, metal part, jets, etc. Damage
caused by any item(s) attached to or installed onto the spa, including but
not limited to gazebos, cover lifters and cedar accessories. Any options or
additional components that are not factory installed are not covered under
warranty. Any damage or failure due to improper preparation for winter storage
is not covered under warranty. Damage to pillows reported beyond the day of
delivery will not be covered under warranty. Pillows are to be removed from
the spa when not in use. Onzen and Spa Boy are the only factory approved salt
system. Any damage resulting from the use of cover removing mechanisms is
not covered under warranty. The Onzen and Spa Boy cell are considered a user
serviceable component, replacement will be the responsibility of the customer.
DISCLAIMERS
Arctic Spas® will not be liable for loss of use of the spa or other incidental or
consequential costs, expenses or damages that may include but not limited
to, the removal of a permanent sun deck, sunroom, gazebo, or other custom
fixture, any crane costs associated with the removal of the spa for service or
replacement. Arctic Spas® shall not be liable for costs arising from water, filter
cartridges and chemical loss. Under no circumstances shall Arctic Spas® or
any of its representatives be liable for any injury to any person or damage to
any property, howsoever arising from the spa. Arctic Spas® warranties are lim-
ited to a maximum amount of moneys received by Arctic Spas® with respect to
the sale of the spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided by Arctic
Spas® to the customer, and to the extent permitted by law. Warranty registra-
tion (within 30 days of delivery) is the responsibility of the customer and is
a condition of warranty coverage. (Please refer to the instructions on the
registration form provided with the spa or register at www.arcticspas.com)
This Warranty is offered as an extra benefit and does not affect your statu-
tory rights. All warranties herein require that any claim must be submitted to
Arctic Spas® within ten days of the time the defect is discovered, and must
be accompanied by the original customer’s receipt confirming purchase of the
spa, which shows the date of purchase. All warranty claims must be submit-
ted within the warranty period. Failure to provide such notice and information
invalidates all warranties provided hereunder. Arctic Spas® reserves the right
to repair or replace components or materials at its option. In certain cases,
photographs may be required for proper evaluation before warranty coverage is
determined. In the event a customer is unable to either obtain parts or satisfac-
tory service from a Factory Authorized Dealer of Arctic Spas®, notice should be
given immediately to the service department of the agent where the spa was
purchased and to Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting, fading or
warping of the cedar or no maintenance cabinet beyond the date of delivery.
Any damage resulting from handling of the cedar or no maintenance cabinet is
excluded from this warranty. This warranty will not cover any labour for WIFI/
Bluetooth connection assistance/issues, onSpa® App initialization & connec-
tion assistance/issues from a smartphone, or assistance with actually connect-
ing any of these devices.
28
To Next Page
Loading...
Need help?
General
