Warranty
Spa Shell~Lifetime
Arctic Spas® warrants the spa shell to the customer against water loss due to structural
failure for as long as the original customer shall own the spa.
Equipment & Plumbing~5 years
Arctic Spas® warrants the spa’s electrical equipment components ~ specifically the
pump(s) *(please refer to detailed pump warranty on the reverse under “Detailed Pump
Warranty”. Factory installed Peak I and Peak II, Therapy air system, RossExhaustTM,
Ultimate Lighting controls and LED’s, Heater and control system against malfunctions
due to defects in materials and workmanship for a period of five years to the original
customer from the date of delivery. This warranty includes all parts and on site labour
necessary to repair the spa.
Other Components~5 years
Arctic Spas® warrants the fuses, lights (blue LED, northern lights), WIFI, jet inserts**,
topside control overlays, weir assemblies, diverter handles and caps, air control handles
and caps, plastic cover clips, chrome trim to be free of defects in workmanship and
materials for a period of five years to the original customer from the original date of
delivery. Includes only parts necessary to repair, not labour. **jet inserts (including
Titanium) are not warranted against discolouration, rusting or fading.
Shell Surface~5 years
Arctic Spas® warrants the shell surface to the customer against water loss due to
material failure including cracks, blisters, peeling and delaminating for a period of five
years to the original customer from the original date of delivery. Includes parts and on
site labour necessary to repair.
Cover~3 years
Arctic Spas® warrants the Castcore® cover against malfunctions due to defects in ma-
terials and workmanship for three years to the original customer from the original date
of delivery. Includes parts necessary to repair. (Normal wear and tear is not included in
this warranty, when used with a cover lifter seam damage will be considered normal
wear and tear)
OnzenTM System ~ 2 years
Factory-installed Onzen systems will have a 2 year warranty on labor and components,
with the exception of the electrode. The electrode has a 30 day parts warranty against
defects in materials and workmanship. The electrode is a consumable part that needs to
be changed periodically by the spa owner. Onzen systems that are retro-fitted (installed
after manufacture of the spa) by authorized Arctic Spa technicians will have one year
parts warranty and it will not include a labor component. Note, in order to process a
warranty claim the Arctic Spas factory warranty department may need to contact the
spa owner directly via email or phone. It is the responsibility of the Arctic Spa dealer to
provide this contact information to the warranty department. This warranty may be void
if the spa is operated with water salt concentrations outside the recommended level
of 2000 to 2500 parts per million (ppm). Damage to other spa components unrelated
to the Onzen system as a result of leaking pump seals are specifically not covered by
this warranty. For example, heaters, heater barrels, jets, grab rails, pump seals, and
pump motors are not covered in this case. Spa water quality and any damage caused
by water chemistry imbalance are not covered by this warranty. Warranty work must be
completed by an authorized Arctic Spa dealer. The Onzen system is not a fully automatic
water treatment system. It is designed to minimize water maintenance under typical
user loads and may therefore require supplemental chlorination and water chemistry
balancing. (Arctic Pure brand spa chlorine is called Boost). The spa owner is responsible
for ensuring safe water chemistry and conditions. The Onzen system must be used with
Arctic Pure brand salt blend, which has been developed to protect the spa components.
The use of alternative brands of salt may damage the spa components, can be detected
by spa technicians, and will void this warranty.
Spa Boy
Arctic Spas warrants the Spa Boy system against malfunctions due to defects in
materials and workmanship for 2 years from the original date of delivery to the
original customer on factory installed systems, except the user replaceable Spa
Boy Electrode which has a 30 day warranty, needs to be replaced annually. This
warranty includes parts and on site labour necessary for the repair. Spa water
quality and other damages resulting from water imbalance are specifically not
covered by this warranty. Warranty work must be completed by authorized Arctic
Spas retailers only. When an Arctic Spa is retrofitted with the Spa Boy system
post manufacture, Arctic Spas warrants the Spa Boy components for 12 months
from date of installation, providing they have been installed by an Authorised
Arctic Spas technician and registered accordingly.
No labour warranty is provided by Arctic Spas for retrofitted Spa Boy systems.
Disclaimer: This is not an automatic water care system. The system is set up for
typical spa use. The spa user is ultimately responsible for maintaining proper
sanitary water conditions. Use of salt other than Arctic Pure Sea Salt
Blend will damage the Spa Boy components and void the warranty. The Arctic
Pure Sea Salt blend has been developed to protect Spa Boy components from
damage and the use of alternative salt blends will be easily detected by
technicians.
This warranty may be void if the spa is operated with water salt concentrations
outside the recommended level of 2000 to 2500 parts per million (ppm).
Damage to other spa components unrelated to the Spa Boy system as a result of
leaking pump seals are specifically not covered by this warranty. For example,
heaters, heater barrels, jets, grab rails, pump seals, and pump motors are not
covered in this case.
Aquatremor® ~ 3 years
Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound system
against malfunctions due to defects in materials and workmanship for three years to
the original customer from the original date of delivery. Includes parts and on site labour
necessary to repair. iPod® and waterproof case are manufacturer direct warranties.
Aquatremor® Deluxe pop up speakers are warranted against defects in materials and
workmanship for one year.
WetTunesTM ~1 year
Arctic Spas® warrants the factory installed WetTunesTM Bluetooth sound system
against malfunctions due to defects in materials and workmanship for one year to the
original customer from the original date of delivery. Includes parts and on site labour
necessary to repair. iPod® and waterproof case are manufacturer direct warranties.
Forever Floor®~5 years
Arctic Spas® warrants the Forever Floor® against rotting and structural cracking for a
period of five years to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. This warranty only applies if there is a solid
level pad.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft seal
is covered under warranty. Damage resulting from a neglected leaking shaft seal is
not covered under warranty. This includes but is not limited to bearing seizure, end bell
failure, start switch failure, impeller failure and capacitor failure. It is the responsibility
of the customer to report shaft seal failure before further damage can occur. Any pump
component failure determined to be the result of defective material will be replaced un-
der warranty. Arctic Spas® reserves the right to replace pump components, rather than
the complete pump assembly. Vibration noise associated with normal pump operation is
excluded from this warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited War-
ranty, notify your Arctic Spa dealer as soon as possible and use all reasonable means to
protect the spa from further damage. Upon proof of purchase, Arctic Spas®’ agent or its
designated service representative will correct the defect subject to the terms and condi-
tions continued in this Limited Warranty. Pre-Aproved claims must be executed within 60
days of Pre-approval, All existing claims expire upon expiration of warranty. *Please note
that union connection leaks are considered to be user serviceable and are expressly
excluded from the Limited Warranty. Damage resulting from union connection leaks are
expressly excluded from the Limited Warranty. There will be no charge for parts and on
site labour to the customer for a period of five years from the date of original delivery or
six years from manufacturer’s ship date, whichever comes first. Specifically equipment,
plumbing and shell surfaces against malfunctions due to any defect in the material
and workmanship within the Limited Warranty. Travel costs are the responsibility of the
customer. Your limited warranty will cover a maximum of $60 towards on site labor per
each approved warranty claim. Service and/or travel costs are covered within the first
30 days of ownership to a maximum distance of 100KM from dealership or designated
service outlet. If Arctic Spas® determines that repair of the covered defect is not
feasible we reserve the right to instead provide a replacement spa equal in value to the
original purchase price of the defective spa. Spa replacement is done only at the discre-
tion of Arctic Spas®. Reasonable costs for the removal of the defective spa, and delivery
and installation will be the responsibility of the spa customer. Freight will be paid to the
nearest Arctic Spas® distribution centre while in the warranty period.
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