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Arris SURFboard SB8200 DOCSIS User Manual

Arris SURFboard SB8200 DOCSIS
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SURFboard
®
SB8200 DOCSIS
®
3.1 Cable Modem
User Guide, Revision x.5
P/N 365-095-30000
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Arris SURFboard SB8200 DOCSIS Specifications

General IconGeneral
ModelSB8200
CategoryModem
DOCSIS VersionDOCSIS 3.1
Backward CompatibilityDOCSIS 3.0
Ethernet Ports2 Gigabit Ethernet ports
CompatibilityMajor cable providers
Channels32x8 SCQAM, 2x2 OFDM
Dimensions5.24 x 5.24 x 1.65 inches

Summary

CommScope copyrights and trademarks

Safety and regulatory information

Important safety instructions

Essential guidelines for safe operation and placement of the device.

FCC compliance

Caring for the environment by recycling

Chapter 1: Getting started

In the box

Lists items included with the SB8200 cable modem package.

Additional items needed (not included)

Lists required accessories not supplied in the box, like cables.

System requirements

Details the necessary hardware and software for using the SB8200.

Contact information

Provides ARRIS support website for technical assistance and product information.

Chapter 2: Product overview

Front panel

Describes the LEDs and indicators on the front of the SB8200 cable modem.

Rear panel

Details the ports and buttons located on the back of the SB8200 cable modem.

Cable modem label

Explains information found on the SB8200's label, needed for service activation.

Chapter 3: Installing the cable modem

Connect the SB8200 to your computer

Step-by-step guide for physically connecting the SB8200 modem to a computer.

Establish an Internet connection

Instructions for activating the modem with a service provider and verifying Internet connectivity.

Chapter 4: Using the Web Manager

Start your SB8200 Web Manager

Guide on how to access and log into the SB8200's web-based management interface.

Web Manager screen options

Overview of the different screens and functions available within the SB8200 Web Manager.

Get help

Information on how to access help resources for the SB8200 Web Manager.

Exit the Web Manager

Instructions on how to properly log out of the SB8200 Web Manager.

Chapter 5: Monitoring your cable modem and protecting your connected network

Change the default user password

Procedure to modify the administrator password for enhanced security.

View the cable modem product information

How to check hardware, software, MAC address, and serial number of the SB8200.

View the cable modem network connection status

Guide to check the current connection status and channel bonding for the modem.

View the cable modem event log

Instructions to access the log of events and activities for troubleshooting.

View the Cable Modem Configuration Settings

How to view network connection settings, which are read-only.

Enable Link Aggregation Configuration

Steps to configure Ethernet Link Aggregation for increased throughput and redundancy.

Reset the cable modem configuration settings

Process to restore SB8200 to factory default settings, which may disable network connection temporarily.

Reboot the cable modem

Simple instructions to restart the SB8200 cable modem.

Exit the Web Manager

Instructions on how to log out of the SB8200 Web Manager.

Chapter 6: Troubleshooting tips

Troubleshooting Solutions

Common modem problems and their corresponding solutions for diagnosis and repair.

Front panel LED icons and error conditions

Explains the meaning of front panel LED status during startup and normal operation.

Warranty Information

Retail Purchasers

Details warranty terms for products purchased directly from ARRIS or authorized resellers.

Cable Operator or Service Provider Arrangements

Information on warranty when the product is obtained through a cable operator or service provider.

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