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Essential guidelines for safe operation and placement of the device.
Lists items included with the SB8200 cable modem package.
Lists required accessories not supplied in the box, like cables.
Details the necessary hardware and software for using the SB8200.
Provides ARRIS support website for technical assistance and product information.
Describes the LEDs and indicators on the front of the SB8200 cable modem.
Details the ports and buttons located on the back of the SB8200 cable modem.
Explains information found on the SB8200's label, needed for service activation.
Step-by-step guide for physically connecting the SB8200 modem to a computer.
Instructions for activating the modem with a service provider and verifying Internet connectivity.
Guide on how to access and log into the SB8200's web-based management interface.
Overview of the different screens and functions available within the SB8200 Web Manager.
Information on how to access help resources for the SB8200 Web Manager.
Instructions on how to properly log out of the SB8200 Web Manager.
Procedure to modify the administrator password for enhanced security.
How to check hardware, software, MAC address, and serial number of the SB8200.
Guide to check the current connection status and channel bonding for the modem.
Instructions to access the log of events and activities for troubleshooting.
How to view network connection settings, which are read-only.
Steps to configure Ethernet Link Aggregation for increased throughput and redundancy.
Process to restore SB8200 to factory default settings, which may disable network connection temporarily.
Simple instructions to restart the SB8200 cable modem.
Instructions on how to log out of the SB8200 Web Manager.
Common modem problems and their corresponding solutions for diagnosis and repair.
Explains the meaning of front panel LED status during startup and normal operation.
Details warranty terms for products purchased directly from ARRIS or authorized resellers.
Information on warranty when the product is obtained through a cable operator or service provider.
This document describes the ARRIS SURFboard® SB8200 DOCSIS® 3.1 Cable Modem, a high-speed device designed to provide significantly faster Internet connection speeds for home or small business networks. It connects directly to a computer or router via an Ethernet connection, offering enhanced downstream (send) and upstream (receive) capabilities over a broadband connection.
The SB8200 serves as a bridge between your coaxial cable connection and your local area network (LAN), translating signals to allow Internet access. It supports DOCSIS 3.1, the latest standard for cable modem technology, which enables higher data transfer rates. The modem's primary function is to receive and send data over the cable network, providing the necessary connectivity for your devices to access the Internet.
The SB8200 is designed for straightforward installation and monitoring.
Installation: The modem can be set up either through the SURFboard Central app (SBC app) for a guided experience or by directly connecting it to a client device (laptop/desktop) with a wired Ethernet connection. For manual setup, you connect a coaxial cable to a wall outlet or RF splitter, then an Ethernet cable from the modem to your computer, and finally the power cord to an electrical wall outlet. It's crucial to use only the provided power supply to prevent damage. After physical connections, you need to contact your service provider to activate (provision) the SB8200, often requiring the HFC MAC ID found on the modem's label. Once provisioned, you can verify the Internet connection by opening a web browser and navigating to a valid URL.
Front Panel LED Indicators: The front panel features several LED icons that provide a quick visual status of the modem's operation:
Rear Panel Ports: The rear panel includes:
Web Manager: The SB8200 includes a Web Manager, accessible via a web browser by typing the default LAN IP address (192.168.100.1). This interface allows you to view and monitor the modem's operational status and network configuration settings.
Link Aggregation Configuration: The Advanced settings in the Web Manager allow you to enable Link Aggregation, which combines multiple network connections to increase throughput and provide redundancy.
The SB8200 incorporates features for basic maintenance and troubleshooting.
Reset Button Functionality: The Reset button on the rear panel serves two key maintenance functions:
Troubleshooting Tips: The user guide provides a dedicated troubleshooting section with solutions for common problems such as the Power LED being off, inability to send or receive data, or inability to access the Internet. It advises checking power and cable connections, verifying LED statuses, and contacting the service provider if issues persist.
Web Manager for Diagnostics: The Web Manager's "Event Log" screen is a crucial diagnostic tool, recording all events and activities. This log can be invaluable when contacting technical support, as it provides detailed information about potential problems.
Environmental Care: The device and its packaging are designed with recycling in mind, indicated by symbols encouraging proper disposal of electronic waste and recycling of packaging materials. Information on WEEE recycling is available on the manufacturer's website.
Safety Instructions: Important safety guidelines include not locating the device near water or heat sources, avoiding direct sunlight, cleaning with a dry, lint-free cloth, ensuring ventilation holes are not blocked, operating within specified temperature limits (104º F / 40º C), and grounding the coaxial cable shield to minimize voltage differences.
General| Model | SB8200 |
|---|---|
| Category | Modem |
| DOCSIS Version | DOCSIS 3.1 |
| Backward Compatibility | DOCSIS 3.0 |
| Ethernet Ports | 2 Gigabit Ethernet ports |
| Compatibility | Major cable providers |
| Channels | 32x8 SCQAM, 2x2 OFDM |
| Dimensions | 5.24 x 5.24 x 1.65 inches |
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