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Arris SURFboard SBV2402 User Manual

Arris SURFboard SBV2402
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SURFboard® SBV2402
Internet & Voice cable modem
for Xfinity® customers
user guide
March 2019
Copyright 2019, ARRIS Enterprises, LLC. All rights reserved.
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Arris SURFboard SBV2402 Specifications

General IconGeneral
Storage temperature (T-T)-40 - 70 °C
Operating temperature (T-T)0 - 40 °C
Operating relative humidity (H-H)5 - 95 %
LED indicatorsYes
Product colorBlack
Networking standardsIEEE 802.3, IEEE 802.3ab
Copper ethernet cabling technology10BASE-T, 100BASE-T, 1000BASE-T
Maximum data transfer rate240 Mbit/s
Modem (RJ-11) ports2
Ethernet LAN (RJ-45) ports1
InternalNo
Modulation8-QAM, 16-QAM, 32-QAM, 64-QAM, 128-QAM, QPSK
Weight and Dimensions IconWeight and Dimensions
Depth180 mm
Width181 mm
Height46 mm
Weight500 g

Summary

Safety and Regulatory Information

Important Safety Instructions

Critical safety guidelines for device operation and handling.

FCC Compliance Statements

Regulatory information and interference guidelines from the FCC.

Getting Started

About Your SBV2402

Overview of the modem's features and capabilities.

System Requirements

Hardware and software prerequisites for operating the modem.

Installation Guide

Installation Location

Factors to consider when selecting a place for the modem.

Connecting to Your Devices

Steps for connecting the modem to client devices and telephones.

Establishing Internet Connection

Procedures to verify and activate the internet service.

Using the Modem

Understanding LED Indicators

Interpretation of modem status lights for troubleshooting.

Web Manager Operations

Troubleshooting Common Issues

General Solutions

Common problems and their recommended fixes.

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