Arris SURFboard SB6183 User Manual

Quick Start Guide
SURFboard
®
SB6183
DOCSIS
®
3.0 Cable Modem
The SB6183 Cable Modem provides
high-speed Internet access on your
home network via a single Ethernet
connection.
This quick start guide will help you install
your SB6183 Cable Modem to get it up
and running with your computer on your
home network.
To customize your network congurations
and other advanced cable modem
settings, see the SB6183 User Guide for
more information. It is available online at
the ARRIS Technical Support website:
www.arrisi.com/consumer.
FAQs and additional product
documentation are also available.
IMPORTANT! During the installation
or modem activation, you may need
to contact your service provider for
assistance. To save time, make sure
you have the Modem model number
(SB6183), HFC MAC ID, and Serial
number (S/N) located on the label on
the bottom of your modem.
© 2013 ARRIS Enterprises, Inc. All rights
reserved.
ARRIS, SURFboard, and the ARRIS logo
are all trademarks or registered trademarks
of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this
document to refer to either the entities
claiming the marks and the names of their
products. ARRIS disclaims proprietary
interest in the marks and names of others.
MOTOROLA and the Stylized M Logo are
trademarks or registered trademarks of
Motorola Trademark Holdings, LLC and
are used by ARRIS under License. All
other product or service names are the
property of their respective owners. No part
of the contents of this document may be
reproduced or transmitted in any form or by
any means without the written permission of
the publisher.
593398-001-a 10/2013
Place Label Here
4
BEFORE RETURNING THIS PRODUCT TO THE STORE
for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
Modem Label
LED Status
The SB6183 Cable Modem label is
located on the bottom of the cable
modem.
To receive high-speed Internet service,
your service provider may request the
Media Access Control (MAC) address
(see HFC MAC ID) and serial number
(see S/N) located on the cable modem
label.
ON - Green: Power is
properly connected
ON - Green: Down-
stream channel is
connected
ON - Blue: High-speed
Internet connection with
bonded downstream
channels
ON - Green: Upstream
channel is connected
ON - Blue: High-speed
Internet connection
with bonded upstream
channels
ON - Green: Cable
modem is connected to
the Internet
In the Box
SB6183 Cable
Modem
Power Supply
Ethernet Cable
Software License
& Regulatory
Card
Quick Start
Guide
What You Should Know

Arris SURFboard SB6183 Specifications

General

DOCSIS	3.0
Downstream Channels	16
Upstream Channels	4
Max Download Speed	686 Mbps
Max Upload Speed	131 Mbps
Ethernet Ports	1
Compatibility	Windows, Mac
Compatible ISPs	Cox, Spectrum

Summary

Modem Label Information

Modem Identification Details

Locate MAC address (HFC MAC ID) and serial number (S/N) on the modem label for service provider.

Cable Modem LED Status Indicators

Power LED

Indicates if the modem is properly connected to power.

Receive LED

Shows the status of the downstream channel connection.

Send LED

Shows the status of the upstream channel connection.

Online LED

Confirms the modem's connection to the Internet.

What You Should Know

Initial Setup and Overview

Understand the SB6183 modem's purpose and how this guide helps with installation.

Advanced Configuration Resources

Access the User Guide and online resources for advanced settings and FAQs.

Service Provider Activation

Contact your provider with modem details (model, MAC ID, S/N) for activation assistance.

Technical Support Contact

Call ARRIS Technical Support for assistance before returning the product.

Connect Your Cable Modem

Coaxial Cable Connection

Connect the coaxial cable to the modem and wall outlet, hand-tightening each connector.

Ethernet Cable Connection

Connect the Ethernet cable between the modem and your computer's Ethernet port.

Power Connection

Connect the power cord to the modem and plug it into an electrical outlet.

Front Panel LEDs Explained

LED Status During Operation

During normal operation, Power, Receive, Send, and Online LEDs should be solid green or blue.

LED Status During Startup

During startup, LEDs flash sequentially. Check power and connections if they don't light up.

Test Your Cable Modem Connection

Initial Connection Test

Power on your computer, log in, and open a web browser to test the internet connection.

Automatic Activation

Your provider may auto-activate the modem, launching a website when you open a browser.

Manual Activation and Troubleshooting

Contact your provider for activation if not automatic; check connections if web pages fail to load.