Arris SURFboard SBG6900-AC User Manual

User Guide
SURFboard
®
SBG6900-AC
Wireless Cable Modem & Router

Arris SURFboard SBG6900-AC Specifications

General

DOCSIS	3.0
Downstream Channels	16
Upstream Channels	4
Wi-Fi Standard	802.11ac
Max Download Speed	686 Mbps
Channel Bonding	16x4
Wi-Fi Bands	Dual-Band (2.4 GHz and 5 GHz)
Ethernet Ports	4 x Gigabit Ethernet
Compatible Providers	Comcast Xfinity, Cox, Spectrum
Wi-Fi Speed	AC1900

Summary

Getting Started

Introduction

Overview of the ARRIS SBG6900-AC modem and router functionality.

In The Box

Lists all items included with the SBG6900-AC for setup.

System Requirements

Lists necessary hardware and software prerequisites for installation.

Contact Information

Provides ARRIS support phone numbers and website.

Product Overview

Front Panel

Describes the LEDs and ports located on the front of the device.

Rear Panel

Details the ports and buttons found on the back of the SBG6900-AC.

Gateway Label

Explains the specific information found on the device's label.

Installing the Gateway

Pre-Installation Considerations

Key checks and steps to perform before setting up the gateway.

Connect the Gateway to Your Computer

Step-by-step instructions for establishing a wired connection.

Establish and Verify Network Connectivity

Procedures to confirm the gateway and computer have internet access.

Setting Up a Wireless Network Connection

Launch the SBG6900-AC Quick Start Wizard

Utilize the guided wizard for initial Wi-Fi network configuration.

Set Up a Wireless Network Using Your Computer

Manual methods for connecting to a wireless network via OS settings.

Use the SBG6900-AC WPS Pairing Button

Simplified wireless connection setup using the WPS feature.

Test Your Wireless Network Connection

Procedures to verify that the wireless network has been set up correctly.

Protecting & Monitoring Your Wireless Network

Prevent Unauthorized Access

Measures to secure the wireless network from unauthorized intrusion.

Change the Default User Name and Password

Essential security step to change default admin login credentials.

Set Up Firewall Protection

Configuring network security rules and firewall settings.

Set Up Parental Control

Managing internet access, content, and time limitations.

Set Up IP Filtering

Restricting network access based on specific IP addresses.

Set Up Port Forwarding

Enabling remote access to specific services by opening ports.

Using the Gateway Web Manager

Start the Gateway Web Manager

Instructions on how to access and log into the device's web interface.

Gateway Web Manager Menu Options

Overview of the main navigation elements and their functions.

Get Help

Overview Help

Provides general guidance for setting up and customizing the network.

Help Links

Links to specific configuration screens for further assistance.

Field Level Help

Contextual help information for various fields within the interface.

Configuring Your Wireless Network

Set Up Your Primary Wireless Network

Initial configuration of the main Wi-Fi network for home use.

Set Up a Guest Wireless Network

Creating a separate, isolated network for visitors.

Change Your Wireless Network Name (SSID)

Customizing the name of your Wi-Fi network for easier identification.

Change the Wireless Channel

Optimizing wireless performance by selecting optimal channels.

Managing Your Gateway and Connected Networks

View the Gateway Status Using the Device Status Button

Quickly check the gateway's current configuration and connection status.

View the Gateway Product Information

Accessing details about the device's hardware and software versions.

View the Gateway Network Connection Status

Monitoring the RF upstream/downstream channels and IP lease information.

Back Up Your Gateway Configuration Settings

Saving the current gateway configuration settings to a file.

Reset Your Gateway Configuration Settings

Returning the gateway configuration to its default factory settings.

Set Up Your USB Storage Device

Connecting and configuring USB storage for network sharing.

Troubleshooting Tips

Solutions

A guide to resolving common gateway problems and issues.

Front Panel LED Icons and Error Conditions

Interpreting front panel LED status for diagnostics.

Warranty Information