Arris SURFboard SBG6700-AC User Manual (English)

Other manuals for Arris SURFboard SBG6700-AC

Questions and Answers:

Matthew CraneJul 26, 2025

How to fix Arris SURFboard SBG6700-AC Gateway when wireless devices cannot send or receive data?

K
Kevin SandersJul 26, 2025
If checking the coaxial cable and Ethernet connections and your IP address doesn't solve the problem, examine the Wireless Security Mode setting on the Wireless Primary Network screen. If WPA is enabled with a configured passphrase, ensure each wireless client uses the same passphrase. If the issue persists, verify that the wireless client supports WPA. If WEP is enabled with a configured key, confirm each wireless client has the identical WEP key and check if the client’s wireless adapter supports the type of WEP key configured on the gateway.

Manuel MartinAug 10, 2025

How to troubleshoot Arris SURFboard SBG6700-AC if the power LED icon is off?

E
ellen95Aug 10, 2025
Check the power connection on the gateway and to the electrical outlet. Make sure the electrical outlet is working and is not controlled by a light switch. Try disconnecting the gateway power cord and connecting it to another electrical outlet that is not controlled by a light switch.

DOCSIS	3.0
Downstream Channels	8
Upstream Channels	4
Wi-Fi Standard	802.11ac
Max Wi-Fi Speed	1750 Mbps
Ethernet Ports	4
Max Download Speed	343 Mbps
Max Upload Speed	131 Mbps
Security	WPA/WPA2
Wi-Fi Bands	Dual-Band (2.4 GHz and 5 GHz)
Device Type	Cable Modem Router
Compatible ISPs	Comcast Xfinity, Cox, Spectrum

DOCSIS

3.0

Downstream Channels

Upstream Channels

Wi-Fi Standard

802.11ac

Max Wi-Fi Speed

1750 Mbps

Ethernet Ports

Max Download Speed

343 Mbps

Max Upload Speed

131 Mbps

Security

WPA/WPA2

Wi-Fi Bands

Dual-Band (2.4 GHz and 5 GHz)

Device Type

Cable Modem Router

Compatible ISPs

Comcast Xfinity, Cox, Spectrum

Summary

Safety and Regulatory Information

Important Safety Instructions

Essential safety guidelines for device operation and installation to reduce risks.

FCC Statements

Official statements regarding FCC compliance and radio frequency interference.

Industry Canada (IC) Statement

Official statements regarding Industry Canada compliance and regulations.

Wireless LAN Information

Technical details about the wireless network technology and standards used.

Security Warning

A critical warning about wireless network security and potential unauthorized access.

Environment and Recycling

Guidance on proper product disposal and environmental responsibility.

Getting Started

In The Box

Lists all the components and accessories included in the product package.

Additional Items You May Need

Lists necessary external items required for setup and operation.

System Requirements

Specifies compatible operating systems and browser requirements for setup.

Contact Information

Provides ARRIS support website and phone number for technical assistance.

Product Overview

Front Panel

Details the components and LED indicators on the front of the gateway.

Wi-Fi Protected Setup™ (WPS)

Explains the WPS feature for quick and easy wireless device connection.

Rear Panel

Describes the ports and connectors located on the rear of the gateway.

Gateway Label

Information found on the gateway label for identification and support.

Installing the Gateway

Connect to Your Computer

Instructions for physically connecting the gateway to your computer.

Establish an Internet Connection

Steps to verify and establish an active internet connection after installation.

Setting Up a Wireless Network Connection

Launch Quick Start Wizard

Guide to using the wizard for initial wireless network configuration.

Set Up Using Your Computer

Manual wireless network setup procedures using your computer's OS.

Connect Using Windows Control Panel

Detailed steps for manual wireless setup via the Windows Control Panel.

Use WPS Pairing Button

Instructions for connecting wireless devices using the WPS button.

Managing Your Gateway and Connected Networks

Start Gateway Web Manager

How to access and log into the gateway's web-based management interface.

Web Manager Menu Options

Explanation of the main menu structure and options within the Web Manager.

Get Help

How to access help resources directly from the Web Manager interface.

View Gateway Status

How to view the gateway's operational status and connection details.

Backup and Restore Settings

Procedures for backing up and restoring gateway configuration settings.

Protecting & Monitoring Your Wireless Network

Prevent Unauthorized Access

Recommendations for securing the wireless network against unauthorized access.

Change Default User Name and Password

Steps to change default login credentials for enhanced security.

Set Up Firewall Protection

Configuring firewall rules and protection levels for network security.

Set Up Parental Controls

Implementing restrictions on internet access for specific users or devices.

Set Up Port Forwarding

Configuring rules to allow external access to specific services on the LAN.

Set Up DMZ Host

Designating a device outside the firewall for direct internet access.

Creating Wi-Fi Networks

Set Up Primary Wireless Network

Steps to configure the main wireless network (SSID, security).

Enable or Disable WPS

How to enable or disable the Wi-Fi Protected Setup feature.

Set Up Guest Wireless Network

Instructions for creating a separate guest network for visitors.

Change Wireless Network Name (SSID)

How to change the network name (SSID) for primary and guest networks.

Change Wireless Channel

Adjusting the wireless channel to minimize interference and improve performance.

Gateway Configuration Screen Definitions

Basic Configuration Screens

Details on basic setup, DHCP, DDNS, and backup/restore configurations.

Advanced Configuration Screens

Explanation of advanced options like IP filtering, MAC filtering, and port settings.

Firewall Configuration Screens

Details on firewall protection levels, parental controls, and logging.

Warranty Information

Warranty Terms and Conditions

Outlines the limited warranty terms, conditions, and exclusions for the product.

Arris SURFboard SBG6700-AC User Manual

Table of Contents