Arris Touchstone TM604 - User Manual

Touchstone
®
TM604 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone serv-
ice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). In addition, the
Touchstone Telephony Modem provides up to four separate lines of telephone
service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Summary

Safety Requirements

Electrical Shock and Equipment Damage Warnings

Covers essential safety warnings including risk of shock, equipment damage, and service loss.

Getting Started Guide

Modem Features and Overview

Provides an overview of the modem's features and DOCSIS compliance.

Whats Included in the Box

Lists the items included in the telephony modem package.

Essential Items for Installation

Lists necessary cables, accessories, and information packet for modem setup.

Establishing Your Service

Contacting Your Service Provider

Guides users on contacting the cable company to establish service and gather information.

System Requirements

Compatible Operating Systems

Ethernet Connection Setup

Battery Installation and Replacement

Supported Backup Battery Models

Installing and Connecting Your Modem

Pre-Installation Checks and Requirements

Ensures service verification, necessary items, and outlet availability before installation.

Connecting the Telephony Modem

Step-by-Step Cable Connections

Details connecting coax, power, Ethernet, and telephone cables to the modem.

Configuring Ethernet Connection

Ethernet Configuration Prerequisites

TCP;IP Configuration Guide

Using the Telephony Modem

Indicator Lights Explained

Reset Button Functionality

Booting from Battery Power

Troubleshooting Common Issues

Modem Power and Connection Issues

Troubleshooting steps for when the telephony modem is plugged in but the power light is off.

Internet Connectivity Problems

Guides on resolving issues with establishing or maintaining an internet connection.

Slow Internet Performance Solutions

Addresses common causes and tests for slow internet connection speeds.

Resolving No Dial Tone Issues

Helps identify the source of problems when there is no dial tone on the phone lines.

Arris Touchstone TM604 Specifications

General

Brand	Arris
Model	Touchstone TM604
Category	Modem
Language	English